Menu ribbon dissapearing in tablet portrait view

Hello,

We have noticed that the header is hidden on mobile and tablet devices.

Could you please update the header and adjust the responsive settings accordingly?

https://prnt.sc/np06TocbIqlP

Best regards,
The 8Theme Team

Hi,

Thank you for reaching out to us.

Please read about “Hide Unnecessary Elements on Mobile” here – https://elementor.com/blog/elementor-responsive-webdesign-principles/ https://elementor.com/blog/responsive-website/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello @GreenLion,

We have checked the Header Builder under Dashboard → XStore Builders → Header Builder → Elementor and found that the main container is hidden on tablet and mobile devices (https://prnt.sc/AQYlUFLKeyWG). Another section shown above main one is hidden on desktop and tablet devices (https://prnt.sc/8_46Jb9LWVb9), which means there is currently no header content displayed on tablets.

Please decide which layout you would like to display on tablet devices and uncheck one of the containers to make it visible on that device.

If you need our assistance, feel free to share your questions or any additional details, and we will be happy to help you.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We are sorry, but we did not fully understand your request. Could you please attach some screenshots with arrows indicating the areas you would like to improve, as well as the sections you would like to hide or display on specific devices?

Best regards,
Jack Richardson
The 8Theme Team

Hello @GreenLion,

Please try adding the following custom CSS in Dashboard → Theme Options → Theme Custom CSS:

@media only screen and (max-width: 1024px) {
    body .et-mobile-panel-wrapper {
        display: block;
    }
}

Best regards,
Jack Richardson
The 8Theme Team

Dear GreenLion,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Topic closed.
The 8Theme Team