Menu mobile not working well - by webtec

This topic has 8 replies, 3 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

  • Avatar: webtec
    webtec
    Participant
    January 29, 2018 at 12:30

    the menu on mobile devices does not work well: it always see the navigation label and it do not see the widget

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2018 at 13:08

    Hello,

    Please explain your problem in more details.

    Regards

    Avatar: webtec
    webtec
    Participant
    January 29, 2018 at 14:56

    look here:
    http://vinosano.it/Senza-titolo-1.jpg

    the text “RIGA INFO” is deactivated
    http://vinosano.it/Senza-titolo-3.jpg

    however it is visible !

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2018 at 16:06

    Hello,

    Please update the theme to latest version, the problem should be fixed http://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: webtec
    webtec
    Participant
    January 29, 2018 at 16:30

    The theme is updated to the latest version.
    Maybe I explained myself wrong:
    the navigation label is deactivated and the menu is correct in the PC.
    If I look at it with the smartphone, it does not work and the label remains visible.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2018 at 16:43

    Hello,

    On your site using 4.16.1 theme version, but latest one is 4.17.
    But you are right, even with latest theme version the options to hide label does not work on mobile. I’ve sent your notice to our developers, this will be fixed in next theme update.

    Regards

    Avatar: webtec
    webtec
    Participant
    January 29, 2018 at 17:09

    ok, i’m waiting for it

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 29, 2018 at 17:29

    Thank you for your understanding.

    Regards

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