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Topic: Menu Locations Don't Work

akadibaba

Participant

November 6, 2015 4:48 am

I am using the WooPress theme and modifying the menu locations in the admin panel.
I have 3 menus:
menu-left
menu-right
mobile

I have 3 locations where they can go (can you guess??):
Main menu (left, default)
Main menu (right)
Mobile menu

The Problem: only 2 of the menus are outputted by the theme. menu-left and menu-right go into their respective spots, however, the “mobile” menu, when set to “Mobile menu” location, is not there. Instead, your theme uses whatever theme is set as the default menu, not the one that I tell it to. In this case, since “menu-left” is in the “Main menu (left, default)” location, “menu-left” gets placed in the “Mobile menu” location and cannot be overridden. Please fix this.
Site URL: hidden
Theme version: 2.5
WooCommerce version: 2.4.8

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support staff only.

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Eva Kemp

Support staff

November 6, 2015 10:33 am

Hello,

We can’t access your site, it redirects to other url and error is shown:
http://storage2.static.itmages.com/i/15/1106/h_1446802336_8460564_f998ad2a0d.png

Please check it.
Also specify what menu should be displayed for mobile and provide us with wp-admin panel credentials.

Thank you.

Regards,
Eva Kemp.

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akadibaba

Participant

November 9, 2015 2:39 am

The site is locked down for anybody that is not logged in. Please explain why you need access to the back end of my website. I told you exactly what is wrong.
Site URL: hidden
Theme version: 2.5
WooCommerce version: 2.4.8

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

November 9, 2015 12:03 pm

Hello,

May we reupload the theme?
We checked mobile menu on the test site and it’s working there.

Please provide us with FTP credentials and create a back up of your files and database.

Best regards,
Jack Richardson.

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akadibaba

Participant

November 9, 2015 1:23 pm

Every time the theme gets uploaded, something else gets screwed up. I’m not giving access to my files. Send me the correct files needed to override the menus via the email address on my account.
Site URL: hidden
Theme version: 2.5
WooCommerce version: 2.4.8

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Jack Richardson

Support staff

November 9, 2015 2:12 pm

Hello,

We’ve sent theme archive to your email address.
Please check.

Best regards,
Jack Richardson.

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akadibaba

Participant

November 9, 2015 3:00 pm

I’m only needing to override the menu functionality. What are the specific files that control this? You sent me the whole theme, but uploading the whole thing would break the work I’ve done so far. This is why I asked for just the menu files.
Site URL: hidden
Theme version: 2.5
WooCommerce version: 2.4.8

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Eva Kemp

Support staff

November 9, 2015 4:54 pm

Hello,

Have you modified original php files or just custom.css file?
Your customization may be the reason why mobile menu isn’t working because on our test site it’s functional.

Please try to rename your current theme and upload the default theme folder.
After that check the menu or provide us with FTP credentials.
We won’t delete anything in your account.

Thank you.

Regards,
Eva Kemp.

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Topic: Menu Locations Don't Work

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