Menu images are missing for mega menu. - by venkat

This topic has 11 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: venkat
    venkat
    Participant
    August 31, 2015 at 14:02

    Hi,

    First of all i love this theme.
    i have a problem with menu, when i am adding menu images they are visible when i am logged in as admin. but when i log out of admin menu images are not showing.
    menu images are not showing when no user is logged in.

    Hope you can help us.
    Thanks in advance,

    10 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 31, 2015 at 14:04

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: venkat
    venkat
    Participant
    September 1, 2015 at 06:14

    Thanks for your prompt response. Last night i deleted the existing menu and re created it. still i am having same problem.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 1, 2015 at 09:35

    Hello,

    We can’t log in to wp-admin panel. Please check the credentials.
    Also I’ve checked your menu and images are shown:
    http://storage9.static.itmages.com/i/15/0901/h_1441096460_1871294_c8a7363d8d.png
    (I wasn’t logged in).

    Regards,
    Eva Kemp.

    Avatar: venkat
    venkat
    Participant
    September 1, 2015 at 16:33

    Some time it is showing images some times not… can you please check once.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 1, 2015 at 17:27

    Hello,

    Please update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    After that check the menu.

    Regards,
    Eva Kemp.

    Avatar: venkat
    venkat
    Participant
    September 3, 2015 at 20:35

    Thanks for your reply,

    we updated plugins list. still menu images are not showing.
    Some times what happens is the images show up the first time only.
    Refresh a couple of times images are not showing.

    Please, contact administrator
    for this information.
    Avatar: venkat
    venkat
    Participant
    October 6, 2015 at 09:16

    Hi

    this issue is solved thanks for support.

    Avatar: Brian Johnson
    Brian Johnson
    Member
    October 6, 2015 at 09:18

    You are welcome!

    Regards,
    Brian Johnson

    Avatar: venkat
    venkat
    Participant
    October 6, 2015 at 09:28

    Hi,

    I have a doubt…
    I loved Royal theme.
    I want to purchase another copy to use in another website.
    After purchase how i need to activate it.
    Because i am already started developing website with theme files i have with first purchase.
    last night i tried to purchase it but i didn’t found where to add purchase code.
    Clarify asap.

    Thanks,
    Venkat

    Avatar: Eva
    Eva Kemp
    Support staff
    October 6, 2015 at 11:15

    Hello,

    You need register the code in your account on this forum.

    Regards,
    Eva Kemp.

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