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Member register verification problems - by Eric

This topic has 4 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Jack Richardson

Eric

Participant

January 8, 2016 at 04:55

Dear Service,

When user signs up a member, we find the verification program shows chaos indication messages, no mater username already exists or user input an invalid e-mail.

It seems a serious bug for member registration process, could you please check it, and please tell me how to fix it?

Best regards,
Eric

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3 Answers

Eva Kemp

Support staff

January 8, 2016 at 10:08

Hello,

I’ve tried to register a new user with the existing username “Eric” and got this error “帳號或 email 已重複。不好意思，請再試一次。”
So user wasn’t registered.
Please clarify your issue with more details.

Regards,
Eva Kemp.

#107102 Copied

Eric

Participant

January 11, 2016 at 09:23

Dear Eva,

Probably, my website was hacked…
It always showed the message “Resource Limit Is Reached” and could not work anymore.

I don’t know if there somebody add weird scripts onto my website or something to cause this problem.
Please check these pictures, they are my website unusual CPU usage and bandwidth these days.
https://drive.google.com/file/d/0B0UZ77fMI9c0aVY3eDJMZ3pubzQ/view?usp=sharing
https://drive.google.com/file/d/0B0UZ77fMI9c0V1N1WnE2bG5pbGs/view?usp=sharing
https://drive.google.com/file/d/0B0UZ77fMI9c0THVHOEk0UGZLWDg/view?usp=sharing

I’m afraid could not check this problem for you.
As for your testing result, those wording was changed from .po file by myself, if you register an exist e-mail, it shows the same message, but the original wording in english was “Username already exists. Please try another one.”?

Regards,
Eric

#107397 Copied

Jack Richardson

Support staff

January 11, 2016 at 11:41

Hello,

You need ask your hosting provider support to check this issue.
They should check log files to investigate what was causing high CPU usage.

Best regards,
Jack Richardson.

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