Mega Menu stops displaying content after a few days (possibly cache-related with LiteSpeed)

This topic has 6 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Raquel

  • Avatar: Raquel
    Raquel
    Participant
    July 14, 2025 at 19:11

    I’m experiencing a recurring issue with the Mega Menu on my theme. After a few days of inactivity or without any updates, the menu content stops displaying on the frontend.

    If I go into the admin panel and simply save the menu again, everything works as expected — which suggests the issue may be related to caching.

    I’m using LiteSpeed Cache, and I’ve already excluded the Mega Menu block from being cached, but the issue still persists. This leads me to believe there may be some incompatibility or unexpected behavior between the cache system and the menu rendering.

    Request:
    I would appreciate your help identifying the root cause of this issue. Are there any additional settings or recommendations (either in the theme or LiteSpeed) to ensure the Mega Menu remains visible and doesn’t stop rendering over time?

    Please, contact administrator
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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2025 at 10:53

    Hello @Raquel,

    We hope this message finds you well.

    Kindly check your now at your earliest convenience. We have made some improvements that should enhance your experience.

    Additionally, we recommend verifying whether server-side object caching is disabled on your hosting environment, as it may affect the changes you see.

    Should you have any questions or need further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Raquel
    Raquel
    Participant
    July 16, 2025 at 23:02

    Hi Jack,

    It’s disappeared again and the object cache isn’t active.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 17, 2025 at 08:48

    Hello @Raquel,

    I hope this message finds you well.

    We would like to kindly ask you to perform some testing over the next few days, as we have deactivated the Elements caching feature: https://gyazo.com/13130291eb419ae89e9bb45d336c3d53. This step was taken because enabling this feature may cause conflicts with custom post types.

    Following this change, we have verified that the mega menu is now loading correctly.

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Raquel
    Raquel
    Participant
    July 24, 2025 at 19:18

    It’s stable now, Jack. Thank you very much!

    Avatar: Raquel
    Raquel
    Participant
    July 24, 2025 at 19:18

    Thanks for the support! My topic “Mega Menu stops displaying content after a few days (possibly cache-related with LiteSpeed)” has been successfully resolved.

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The issue related to '‘Mega Menu stops displaying content after a few days (possibly cache-related with LiteSpeed)’' has been successfully resolved, and the topic is now closed for further responses

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