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Mega Menu not working - by Teal - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

Teal

Participant

March 23, 2018 at 14:43

Hi There,

I am working on a dev site and updated Legenda but now the theme options in the menu builder are not available. I have another site with Legenda on it and can see the options there but not in the one I am currently working on.

I have a screen shot of the problem here Menu Issue

I think the menu was working fine until I upgraded Legenda.

THnaks

Guy

#189127 Copied

3 Answers

Rose Tyler

Support staff

March 23, 2018 at 15:05

Hello,

Please provide us with temporary wp-admin access to the site with the problem in Private Content so we can take a closer look.
Also, try to click on save menu button, let me know if this helps.

Regards

#189132 Copied

Teal

Participant

March 23, 2018 at 15:12

Details attached.
Many thanks
Guy

Please, contact administrator
for this information.

#189134 Copied

Rose Tyler

Support staff

March 23, 2018 at 15:25

Hello,

Your problem is caused by “If Menu” plugin. You can change the plugin or contact plugin author to fix the issue.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )

Regards

#189137 Copied
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