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  Teal

  Participant

  January 17, 2019 at 13:32

  Hi There,

  I am getting an error – Max execution time: min (30-60) 0! on the theme dashboard

  I have checked PHP settings in the control panel, added a script to the php.ini file and then run a phpinfo.php script which says the max execution time is 60, so not sure why the dashboard server checker is returning 0?

  Thanks

  #207194 Copied Theme version: 5.1.5 WooCommerce version: Version 3.5.3
  10 Answers
  

  Rose Tyler

  Support staff

  January 17, 2019 at 13:48

  Hello,

  Try to click on “Check again” button https://prnt.sc/m8etca

  Regards

  #207196 Copied
  

  Teal

  Participant

  January 17, 2019 at 14:12

  I did that and no change.

  http://dev.plusout.co.uk/Annotation%202019-01-17%20130649.jpg

  #207197 Copied
  

  Teal

  Participant

  January 17, 2019 at 14:14

  On the PHP info it does say that the max execution time is 60

  Please contact administrator
  for this information.

  #207198 Copied
  

  Rose Tyler

  Support staff

  January 17, 2019 at 14:14

  Please provide temporary wp-admin and FTP access so we can take a closer look.

  Regards

  #207199 Copied
  

  Teal

  Participant

  January 17, 2019 at 15:14

  Hi there

  Included here

  Guy

  Please contact administrator
  for this information.

  #207209 Copied
  

  Rose Tyler

  Support staff

  January 17, 2019 at 15:25

  Hello,

  I can’t log in http://prntscr.com/m8gaic
  Please go to WooCommerce > Status and check what value of PHP time limit do you have.
  I would recommend you to contact your hosting provider to check the situation with the limits https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

  Regards

  #207210 Copied
  

  Teal

  Participant

  January 17, 2019 at 15:45

  In Woocommerce staus the time limit is 0

  I have spoken to our hosting company 1and1 and they said that because the PHPinfo file says it is 60 then it should work OK??

  I have created the user properly this time, sorry.

  Please contact administrator
  for this information.

  #207214 Copied
  

  Rose Tyler

  Support staff

  January 17, 2019 at 15:52

  If Status of WooCommerce shows that same result as our theme, it would be better to discuss with your hosting provider.
  We are theme developers and we are able to help with questions and problems related strictly to our theme.

  Regards

  #207216 Copied
  

  Teal

  Participant

  January 17, 2019 at 16:25

  OK, thanks for your help.

  #207219 Copied
  

  Rose Tyler

  Support staff

  January 17, 2019 at 16:27

  You’re welcome!
  Have a nice day.

  Regards

  #207220 Copied
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