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Topic: Masterslider and VC not playing nice

talonhead

Participant

August 19, 2016 9:52 am

I’ve got Masterslider and Visual Composer plugsin (both latest versions) that are conflicting with PrettyPhoto.

See attached vid.

But if I de-activate Masterslider, then Pretty Photo is fine.

I’ll add that once you click outside the PrettyPhoto, it usually would keep you on the same portion of the site (scroll-wise)….now it throws you right at the top of the page every single time no matter which image you click on to enlarge.

So something is definitely going on with this version. Odd as it is, in VC’s changelog, they said they fixed conflicts with the PrettyPhoto JS.

Incidentally, Masterslider is really doing something weird with my images. See attached for a screenshot of the carousel. Images have turned into little offset squares inside circles….all except one image though!

Any ideas on what to do from here?

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Jack Richardson

Support staff

August 19, 2016 12:32 pm

Hello,

As I see you haven’t updated Master Slider plugin. There is a new version 3.0.4 https://www.8theme.com/download-plugins/ .
Update the plugin via FTP.

Best regards,
Jack Richardson.

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talonhead

Participant

August 19, 2016 1:13 pm

I don’t know where you thought that. I am using a new MS version.

http://prntscr.com/c7pk6i

Maybe you’re looking at the old site? I recently changed servers. See attached. Update your records.

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Jack Richardson

Support staff

August 19, 2016 4:26 pm

Hello,

The problem is caused by “JQuery Updater” plugin you are using. Please try to deactivate it and check master slider.

Best regards,
Jack Richardson.

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talonhead

Participant

August 19, 2016 4:28 pm

I have no clue what you’re talking about. I’m not aware of any such plugin?

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Jack Richardson

Support staff

August 19, 2016 4:37 pm

Hello,

Please check the screenshot http://prntscr.com/c7s8l0

Best regards,
Jack Richardson.

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talonhead

Participant

August 19, 2016 4:41 pm

Thanks for pointing that out. I have a few people working on this on the site, I just can’t keep up sometimes on who does what.

Did you try de-activating since you have admin access?

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talonhead

Participant

August 19, 2016 4:44 pm

Good deal Jack. I gave it a try and it seems to work fine now.

Except…

When you open Pretty Photo to view any image on a page…then click anywhere outside the image to close the lightbox, it will throw you right to the top of the page no matter where you are on the page. Pretty annoying.

Thoughts?

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Robert Hall

Support staff

August 23, 2016 4:13 pm

Hello,

Did you solved the issue?
I’ve just checked and didn’t see this effect.

See video:
https://gyazo.com/3cbc55c9da789ded30d28c018350c0a9

Regards,
Robert Hall

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talonhead

Participant

August 23, 2016 4:20 pm

No sir. Don’t know what’s going on here. See attachment.

I might also add that at one time I had you disable any image enlargement on Pretty Photo when on mobile device. That doesn’t seem to work anymore.

Thoughts on all of this?

Thanks.

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Robert Hall

Support staff

August 25, 2016 9:26 am

Hello,

We’ve found the issue in FireFox browser. Also you can check it with the default WordPress theme and the effect is the same.

You can contact Visual Composer support concerning your query in comments section:
https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments

Regards,
Robert Hall

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talonhead

Participant

August 25, 2016 9:39 am

I see. I guess I’ll have to do that.

Did you not read my other problem about the Pretty Photo images being opened (clickable) with mobile now? We had disabled that a few support tickets ago. For some reason, it’s not working now. Can you look into this please?

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Robert Hall

Support staff

August 25, 2016 12:53 pm
Try to add this code in Custom CSS for tablet/landscape/mobile.

div.pp_overlay, div.pp_pic_holder { display: none !important; }

Regards,
Robert Hall
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talonhead

Participant

August 26, 2016 10:45 am

Can you please check this at your end to see if this code addition works? I’m still not being able to have it function correctly. Images still open on mobile.

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Jack Richardson

Support staff

August 26, 2016 4:27 pm

Hello,

I’ve added the code in CSS block of VC editor in “Aluminum Rods” page:
http://storage5.static.itmages.com/i/16/0826/h_1472225250_1951341_2d5fb14c47.png
Clear browser cache and check now.

Best regards,
Jack Richardson.

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talonhead

Participant

August 27, 2016 12:54 pm

Yep…that does the trick. Too bad I have to go through every page that uses PP and add the code to that page. We can only blame VC’s update.

They still haven’t replied to the little bug as mentioned above. 🙁 As I see, they’re not that big in quick replies for support.

I supposed I can remove the code changes for PP in 8theme now eh?

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Eva Kemp

Support staff

August 27, 2016 12:59 pm

Hello,

Yes, you can remove that code from Theme Options.

Regards,
Eva Kemp.

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Topic: Masterslider and VC not playing nice

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