Masonry Media Grid - by Katie2005 - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Jack Richardson

  • Avatar: Katie2005
    Katie2005
    Participant
    September 20, 2016 at 20:37

    Have you had any problems using the VC Media Grid or Masonry Media Grid with this theme?

    9 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    September 21, 2016 at 08:15

    Hello,

    We haven’t had any problems.
    Are you experiencing any issues with those elements?

    Regards,
    Eva Kemp.

    Avatar: Katie2005
    Katie2005
    Participant
    September 21, 2016 at 16:22

    I can’t get either one of them to load. I watched videos provided by VC and I disabled any animation thinking that may help but all I get is 3 loading dots but no pictures. http://arnoldjewelers.com/custom-jewelry/ (should be in between the contact form and the instagram feed)

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2016 at 16:33

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Katie2005
    Katie2005
    Participant
    September 21, 2016 at 16:38

    ok thanks

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2016 at 18:09

    Hello,

    We also need FTP details.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Katie2005
    Katie2005
    Participant
    September 21, 2016 at 19:54

    ok

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 21, 2016 at 20:18

    Hello,

    We can’t connect getting this error:
    Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
    Error: Could not connect to server

    Are there any restrictions on your server?

    Best regards,
    Jack Richardson.

    Avatar: Katie2005
    Katie2005
    Participant
    September 22, 2016 at 15:55

    Try this

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2016 at 17:13

    Hello,

    Please contact your hosting provider support and ask them to increase memory_limit value to 256M.

    Best regards,
    Jack Richardson.

  • Viewing 10 results - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.