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MAJOR SITE and ORDER issues! - by CJMillar82

This topic has 2 replies, 1 voice, and was last updated 9 years, 3 months ago ago by CJMillar82

CJMillar82

Participant

January 2, 2015 at 22:41

We have had 9 orders placed today.

Google analytics is not working STILL. It has tracked 0 orders regardless of where I put the code.

MULTIPLE people are reporting the fatal error as follows:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/webx/public_html/giddyupgear/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-email.php on line 747
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/webx/public_html/giddyupgear/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-email.php on line 747

When they get that error, then they end up with duplicate orders.

Also, we are not receiving order conformation emails. Today, of 9 new orders, we received only ONE email.

Finally, my client states he has not logged in to change order status, but all of the PayPal orders are now marked as On Hold with the following note: “Validation error: PayPal IPN response from a different email address (jeremy@gogogiddyup.com). Order status changed from Pending Payment to On Hold.
added on January 2, 2015 at 1:39 pm”

This entire experience has been a disaster and we have been fighting these issues since launch at Thanksgiving. My client – and my team – are all getting really frustrated that this has not been able to be resolved. People can’t properly shop, we can’t properly track order source in Google Analytics, and we don’t even get simple email conformations when orders are placed.

Please either help us resolve this issue, or issue us a credit for this theme and we will work to rebuild the site on a theme that functions. This has gone on far too long without a resolution.

Thank you for your attention and assistance.
http://giddyupgear.com

Please, contact administrator
for this information.

#31771 Copied

1 Answer

CJMillar82

Participant

January 3, 2015 at 01:38

Update: resolved memory issue. Resolved PayPal issue via gateway with order status (on hold vs. processing).

STILL OUTSTANDING:

Google Analytics e-commerce (basic tracking works, e-commerce does not)
Lack of order notification emails

Please help us resolve the two remaining issues.
Thank you.

#31791 Copied
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