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Topic: Major Issues With Shopping Cart Page

jesseslam

Participant

September 8, 2016 12:03 pm

Hi,

My client is going mad at me because they are having major issues with their shopping cart page products get added but not all or none all show, then they can’t be removed. If I then open up a new browser (incognito) and add 4 more products I go to the cart page and see the previous 4 products and not the new 4. There is something not working as it should.

I have updated all plugins, WP and the theme version and the issue still remains. The site is using Cloudflare and WP Supercache and I’ve been trying to resolve this issue for weeks now thinking it was a caching issue but I can see from your changelog the issue was with the theme and that you claim to have fixed this issue in V 1.7 but I don’t think you have. Please could you look into this ASAP please as my client is loosing money because of this?

Many thanks,

James Isles
Site URL: hidden
Theme version: 1.7.1
WooCommerce version: 4.6.1

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Eva Kemp

Support staff

September 8, 2016 12:08 pm

Hello,

Please try to delete “woocommerce” folder in the directory wp-content/themes/classico/ and reupload it from the theme package.
After that check Cart page.

Regards,
Eva Kemp.

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jesseslam

Participant

September 8, 2016 12:32 pm

Hi Eva,

Thanks for the quick reply. I have done this, cleared all caches and there are still issues with removing products from the cart page please can you try this?

Thanks,

James Isles

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Jack Richardson

Support staff

September 8, 2016 1:07 pm

Hello,

May we reupload theme files?
Confirm you have a backup.
Also we can’t connect via FTP getting the errors:
Error: Connection timed out
Error: Could not connect to server

Please check it.

Best regards,
Jack Richardson.

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jesseslam

Participant

September 8, 2016 1:15 pm

Hi,

Yes this is fine I have backups of everything.

Please can you try again now? If it still doesn’t work please use 91.206.183.196 as the ftp address.

Thanks,

James

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jesseslam

Participant

September 9, 2016 12:57 pm

Hi,

Do you have any update on this please?

Thanks,

James Isles

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Eva Kemp

Support staff

September 9, 2016 4:20 pm

Hello,

We checked this issue with Storefront – default Woocommerce theme – and it persists there too. The problem is related to your server.
You can ask hosting provider support to check error logs what is causing the problem.

Regards,
Eva Kemp.

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jesseslam

Participant

September 10, 2016 11:48 am

Hi,

I’m fairly sure it’s not my server as we have built and host many other Woocommerce websites and don’t have any other issues. We are using Cloudflare and WP Supercache in your opinion could these or any other plugins be causing this as the plugins we are using here are the same as on the other sites I mentioned?

Thanks,

James

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jesseslam

Participant

September 10, 2016 12:42 pm

Hi,

Please ignore the same thing happens when not logged into the site using a different theme.

This site http://www.studiorbw.co.uk/ uses a different theme, is hosted on my server using the same plugins and is working fine just don’t understand what it could be.

Thanks,

James

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Eva Kemp

Support staff

September 12, 2016 10:03 am

Hello,

Please disable Cloudflare and WP Supercache and clear server cache.
After that check the site.

Regards,
Eva Kemp.

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jesseslam

Participant

September 12, 2016 5:05 pm

Hi,

I have uninstalled WP Super Cache and disabled Cloudflare (many times now) and there are still issues. The products are getting added the basket OK and when they are removed they disappear then when you go to another page then back again the products still show on the cart page. When reverting to the default Storefront theme the same thing happens.

I then deactivated all plugins apart from Woocommerce and tested it with Storefront and the same thing happens. I’m stumped.

Thanks,

James

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Eva Kemp

Support staff

September 13, 2016 7:55 am

Hello,

Seems the problem was with your server cache as now I’ve checked the Cart page and product has been removed successfully.
Please clear browser cache and check yourself.

Regards,
Eva Kemp.

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jesseslam

Participant

September 13, 2016 10:31 am

Hi,

I looked into it and made fixed it by forcing WP Super Cache not to cache the /cart page which fixed the issue. Still got problems on a mobile device though which I’m trying to fix now.

Thanks,

James

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Eva Kemp

Support staff

September 13, 2016 2:15 pm

Hello,

Glad to hear you’ve managed to resolve the issue.
Let us know if any assistance is required.

Regards,
Eva Kemp.

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Topic: Major Issues With Shopping Cart Page

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