Return to previous page

Major Issues with Header, Menu & Customization Following XStore Upgrade

This topic has 12 replies, 4 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

sunland2

Participant

February 6, 2020 at 18:40

After upgrading to XStore Version: 6.2.9, we lost our header, split menus, and ability to customize the theme. Massive problems. The new Header Builder is partly to blame, it appears, but what’s most puzzling is that when we try to customize XStore (XStore > Theme Options) , we get a blank page where the home page would normally be displayed, and then when we try to save a change, we end up with an Internal Server Error or endless spinning, and we can’t back up to the Dashboard. Frustrating as heck. We’re providing you with credentials to log in and take a look for yourself.

Please, contact administrator
for this information.

#229448 Copied Theme version: 6.2.9

11 Answers

John Holden

Support staff

February 7, 2020 at 06:26

Hi,

When I access Theme Options, I get message Internal Server Error

The 500 error means that there is some Fatal error in PHP script or on the server side. Contact your hosting providers and ask to give you a server error log to check what is wrong. Provide us with that log and also temporary FTP access to your site.

Regards,
Hung PD

#229460 Copied

sunland2

Participant

February 7, 2020 at 18:14

The error log (entry below) indicates that there’s something wrong with the et-core-plugin. I’ve deleted the plugin and re-installed it from the original download from Themeforest – and it’s still failing. At this time I’m convinced that’s the problem – the et-core-plugin 2.1.3 we’ve been given is flawed. Agree? Can you provide me with a good one?

[Thu Feb 06 12:38:52.577956 2020] [autoindex:error] [pid 741208] [client 54.212.119.43:46731] AH01276: Cannot serve directory /home/sunland/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/frontend/js/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive

#229492 Copied

sunland2

Participant

February 10, 2020 at 01:03

Any response, Hung?

#229519 Copied

John Holden

Support staff

February 10, 2020 at 06:57

Hi,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Please send:

– FTP info (server, username, password, port)

I will check this problem for you.

Regards,
Hung PD

#229541 Copied

sunland2

Participant

February 12, 2020 at 01:38

No worries. Here you go.

Please contact administrator
for this information.

#229670 Copied

John Holden

Support staff

February 12, 2020 at 04:38

Hi,

Looks that PHP Code For Posts plugin could be the reason of the problem. Once we disabled plugin problem disappeared.

Regards,
Hung PD

#229675 Copied

sunland2

Participant

February 13, 2020 at 16:57

No that didn’t resolve the problem (and that plugin is critically important to us). We still cannot get the Customize theme options to load properly, and then we can’t exit it back to the Dashboard. Very strange.

#229767 Copied

Olga Barlow

Support staff

February 13, 2020 at 17:59

Hello,

Error that you provided is related to server settings. Did you try to contact your hosting provider to show them that error and check the permission settings to solve the problem?

Regards

#229778 Copied

sunland2

Participant

February 14, 2020 at 18:42

Doing so now.

#229839 Copied

sunland2

Participant

February 14, 2020 at 21:45

Nothing unusual found. Web hosting provider is still investigating. I’m about ready to roll back to xStore version 6.1 which worked perfectly for us.

#229844 Copied

Rose Tyler

Support staff

February 17, 2020 at 16:31

Hello,

Sorry for the delay in answering.
As we can see, Theme Options can be opened now – https://gyazo.com/8bf2415e552f35b740a71cc69fd17668
If you face any other problems, please describe them in more detail.

Regards

#229904 Copied
Viewing 12 results - 1 through 12 (of 12 total)