Main screen and icons errors. - by ohhayo

This topic has 37 replies, 5 voices, and was last updated 8 years, 1 month ago ago by Stan Russell

  • Avatar: ohhayo
    ohhayo
    Participant
    January 20, 2016 at 20:02

    Hello.

    I have been using the royal theme of your company.

    But now there will be a main screen and icons errors.

    I hope urgent help for this problem.

    I do not know that the English translation are sent to, I hope, hoping to understand and read.

    Thank you.

    Ohyunseok

    Please, contact administrator
    for this information.
    36 Answers
    Avatar: ohhayo
    ohhayo
    Participant
    January 20, 2016 at 20:32

    Cause of the problem (description)
    Go into the main page on my site. (Ninjapang.com)
    If no errors appear, please press the “HOME” button.
    Press the “HOME” button on the main menu page will show an error.
    Request you to check.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 20, 2016 at 21:16

    Hello,

    I’ve checked the site and clicked on HOME button many times and didn’t see any errors.
    Please provide us with screenshot for our better understanding and highlight what exactly you mean.

    Regards,
    Robert Hall.

    Avatar: ohhayo
    ohhayo
    Participant
    January 21, 2016 at 09:47

    bout the site Main page errors

    The problem is still occurring.

    Please check back to the issue of the site.

    1. Click the Login button.

    2. Click the Home button.

    3. problems.

    https://www.ninjapang.com/

    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 21, 2016 at 09:57

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: ohhayo
    ohhayo
    Participant
    January 21, 2016 at 19:32

    hi.

    ok.

    Please, contact administrator
    for this information.
    Avatar: ohhayo
    ohhayo
    Participant
    January 21, 2016 at 19:36

    Hello.

    And, there is one problem yet.

    If you’ve set the image pixels in the right setting, the theme does not react commerce.

    Commerce had the right image settings, do not apply.

    please check.

    Ohyunseok

    Please, contact administrator
    for this information.
    Avatar: ohhayo
    ohhayo
    Participant
    January 21, 2016 at 20:22

    Hello.

    1. I would like to reduce the image size.

    2. However, the size of the image was changed in woocommerce settings.

    3. Do not react.

    4. Please resolve on this issue.

    Thank you.

    ohyunseok

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 22, 2016 at 11:51

    Hello,

    I’ve checked the issue from first post again and still didn’t see problems there.

    If you’ve set the image pixels in the right setting, the theme does not react commerce.

    Commerce had the right image settings, do not apply.

    1. I would like to reduce the image size.

    2. However, the size of the image was changed in woocommerce settings.

    3. Do not react.

    4. Please resolve on this issue.

    This questions are a bit unclear for us.
    Please provide us with screenshot for each problems that you got.

    You can use LightShot program to make screenshots.

    If I understood you correctly in 1 and 2 part of your questions after changes the image size in WooCommerce->Settings->Display->Product Images you need regenerate your thumbnails via Regenerate Thumbnails plugin.

    Regards,
    Robert Hall.

    Avatar: ohhayo
    ohhayo
    Participant
    January 22, 2016 at 12:48

    Hello. Robert Hall

    1. woocommerce settings, click

    2. Click Products

    3. Click to display

    4. Set product image problem

    5. Product image not apply.

    The size of the image of the product on the theme does not work properly.

    http://prntscr.com/9tbhai

    I would like to set the image size of the same product.

    http://prntscr.com/9tbhtt

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 22, 2016 at 14:20

    Hello,

    Remove Hard Crop option and regenerate thumbnails with this plugin http://wordpress.org/plugins/regenerate-thumbnails/ . After that check images.

    Regards,
    Eva Kemp.

    Avatar: ohhayo
    ohhayo
    Participant
    January 22, 2016 at 18:47

    Dear Eva Kemp

    What I want to wish everyone stoked and the product image of a certain theme.

    wooCommerce settings applied before, this display image does not respond to the application.

    Are you recommend this plug-in that can work properly?

    It is worried. Again the error is afraid ….

    please answer about my question.

    Royal theme I’d like to sell cosmetics image ratio is too long.
    So I reduced the product image to display the settings.
    All of a sudden does not work properly.
    Ask for help.
    Please.
    Thank you.

    Please, contact administrator
    for this information.
    Avatar: ohhayo
    ohhayo
    Participant
    January 22, 2016 at 20:57

    Hi Eva Kemp.

    All I want is the image ratio than the image capability.

    Look different from the product image the size of the main page’s it.

    I would like to align the product image size at a constant rate.

    Now I Cosmetic sales company, is a necessary product image size is seen longer a luxury.

    I would like to reduce the image to a certain percentage of goods.

    Your help is needed. Eva Kemp

    Thank you.

    Please answer.

    Avatar: ohhayo
    ohhayo
    Participant
    January 22, 2016 at 21:43

    Dear Eva Kemp
    It is the same question I had earlier resolved well.
    But this picture of the item page or single page should appear.
    This is also a problem. This item page picture does not look right.
    There is one problem.
    Different letters in the font of the lettering and chrome explorer.
    I want a font of chromium.
    Help.
    thank you.

    http://prntscr.com/9tim0f

    http://prntscr.com/9timiz

    I want Fonts
    http://prntscr.com/9tin6t

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 25, 2016 at 13:51

    Hello,

    As I see now your site isn’t working properly.
    Styles are missing http://storage6.static.itmages.com/i/16/0125/h_1453726194_7140392_c9a235a5ab.png .
    Have you made any changes?

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: ohhayo
    ohhayo
    Participant
    January 25, 2016 at 14:17

    Dear Eva Kemp
    Customized answer, mood is good too.
    Happy weekend well did you send?
    I request you.
    Thank you.
    Dear
    Ohyunseok

    Please, contact administrator
    for this information.
    Avatar: ohhayo
    ohhayo
    Participant
    January 26, 2016 at 09:58

    Hello. Eva Kemp

    Symptoms are still the same.

    Contact waited for continued yesterday.

    You have entered the FTP information.

    And I’d like the same menu font in Internet Explorer and Chrome.

    Also it stoked equally Explorer or Chrome font.

    I want to look in the chrome font.

    Wait for answers.

    thank you.

    Dear Eva Kemp

    Ohyunseok

    Please, contact administrator
    for this information.
    Avatar: ohhayo
    ohhayo
    Participant
    January 26, 2016 at 10:45

    Hello. Eva Kemp

    Please help us with respect to three issues.

    1. https://ninjapang.com/

    SSL and FTP information has been sent Error problem.

    http://prntscr.com/9uz3ty

    http://prntscr.com/9uz4rg

    2. Chrome and apply the same font in IE (I want chrome font menu font)

    Font Explorer http://prntscr.com/9uz5i1

    Chrome font http://prntscr.com/9uz5s6

    When you have the same font of the menu and I want chrome font.

    I want to fonts the same as the menu of the main page in Chrome.

    3. Product Details page

    Pointed to install the plug-in, as given and has applied.

    But the image of a single page or a product detail page, I experienced an issue.

    The image is not visible.

    Just hover the mouse ought to look.

    http://prntscr.com/9uz7kr

    Dear Eva Kemp

    Ohyunseok

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    January 26, 2016 at 13:21

    Hello,

    1. I’ve cleared server cache via FTP. Now clear browser cache and check your site.

    2. To change font for IE add this code in Theme Options > Custom CSS > Global Custom CSS:

    .menu > li a {
        font-family: 'Roboto' !important;
    }

    3. Some plugin is causing the issue. Disable 3rd-party plugins and check.

    Regards,
    Eva Kemp.

    Avatar: ohhayo
    ohhayo
    Participant
    January 26, 2016 at 15:13

    Hello.

    Dear Eva Kemp

    Due to your help’ve solved a lot of problems.

    Thank you very much indeed.

    There is a plug-in cleanup operations before, pointing to delete gave care if there any plug-ins?

    1. Regenerate Thumbnails (plug-ins)

    Product image size plugins certain percentage

    http://prntscr.com/9v184f

    Deleting it okay?

    2.Easy HTTPS (SSL) Redirection (plug-ins)

    Would Setting up SSL plug-ins may also be deleted right?

    http://prntscr.com/9v1tnz

    Thank you very much for your help. Eva Kemp

    Dear Eva Kemp

    Ohyunseok

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