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Main menu shows on mobile even though I have set a separate mobile menu

This topic has 10 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

nightideas

Participant

January 16, 2016 at 17:28

I have two separate menus (one for main and one for mobile) and have set them as such in the Manage Locations section of menus. However, the main menu is what is displayed on mobile. Please advise.

Please, contact administrator
for this information.

#108395 Copied

9 Answers

Eva Kemp

Support staff

January 18, 2016 at 09:25

Hello,

We can’t view your site.
There is a message “You should be redirected to http://www.levysleathers.com”.

Please give us correct site name.

Regards,
Eva Kemp.

#108478 Copied

nightideas

Participant

January 18, 2016 at 16:23

My apologies – we were just in the middle of switching the site domain. http://www.levysleathers.com is the correct domain and is now up and running. Original login credentials should still work.

#108575 Copied

Eva Kemp

Support staff

January 18, 2016 at 17:00

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#108586 Copied

nightideas

Participant

January 18, 2016 at 17:21

FTP:

Please, contact administrator
for this information.

#108593 Copied

Jack Richardson

Support staff

January 19, 2016 at 17:49

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#108783 Copied

nightideas

Participant

January 19, 2016 at 19:32

FTP

Please, contact administrator
for this information.

#108798 Copied

Jack Richardson

Support staff

January 20, 2016 at 12:56

Hello,

Sorry, but I still can’t connect to your server getting an error:
Response: 530 Login authentication failed

I used “Only use plain FTP (insecure)” option in FileZilla settings.

Please check the credentials. Is server IP correct?

Best regards,
Jack Richardson.

#108878 Copied

nightideas

Participant

January 20, 2016 at 17:06

Yes all of the information is correct. I’ve made several attempts using the same login credentials and it works for me every time. I’m not sure what else to do here.

See info below….

Please, contact administrator
for this information.

#108981 Copied

Eva Kemp

Support staff

January 20, 2016 at 19:59

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#109045 Copied
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