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Topic: Main menu shows on mobile even though I have set a separate mobile menu

nightideas

Participant

January 16, 2016 5:28 pm

I have two separate menus (one for main and one for mobile) and have set them as such in the Manage Locations section of menus. However, the main menu is what is displayed on mobile. Please advise.
Site URL: hidden

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Eva Kemp

Support staff

January 18, 2016 9:25 am

Hello,

We can’t view your site.
There is a message “You should be redirected to http://www.levysleathers.com“.

Please give us correct site name.

Regards,
Eva Kemp.

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nightideas

Participant

January 18, 2016 4:23 pm

My apologies – we were just in the middle of switching the site domain. http://www.levysleathers.com is the correct domain and is now up and running. Original login credentials should still work.

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Eva Kemp

Support staff

January 18, 2016 5:00 pm

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

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nightideas

Participant

January 18, 2016 5:21 pm

FTP:

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Jack Richardson

Support staff

January 19, 2016 5:49 pm

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

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nightideas

Participant

January 19, 2016 7:32 pm

FTP

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Jack Richardson

Support staff

January 20, 2016 12:56 pm

Hello,

Sorry, but I still can’t connect to your server getting an error:
Response: 530 Login authentication failed

I used “Only use plain FTP (insecure)” option in FileZilla settings.

Please check the credentials. Is server IP correct?

Best regards,
Jack Richardson.

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nightideas

Participant

January 20, 2016 5:06 pm

Yes all of the information is correct. I’ve made several attempts using the same login credentials and it works for me every time. I’m not sure what else to do here.

See info below….

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Eva Kemp

Support staff

January 20, 2016 7:59 pm

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

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