• 

  rwlee33

  Participant

  October 21, 2017 at 03:18

  Very weird bug.

  The Main Menu gets removed when I go to a product category. On desktop and mobile.

  Shop page (Good): https://prnt.sc/h01ajj
  Category Page (Not Good): https://prnt.sc/h01byx

  Theme and plugins are updated

  Do you know what’s going on?

  Thanks,
  Rob

  Please, contact administrator
  for this information.

  #175666 Copied
  7 Answers
  

  Amzy Leel

  Participant

  October 21, 2017 at 04:07

  Hi,

  Unable to check your site.
  Check the screenshot link in the private content.

  Please, contact administrator
  for this information.

  #175669 Copied
  

  rwlee33

  Participant

  October 21, 2017 at 04:32

  It says “Private Content Hidden” so I can’t see your screenshot.

  Why can’t you check my site?
  Screenshot links work. Logins work.

  #175671 Copied
  

  Amzy Leel

  Participant

  October 21, 2017 at 05:11

  I see this http://prntscr.com/h01p67

  #175674 Copied
  

  rwlee33

  Participant

  October 21, 2017 at 05:38

  Sorry, my bad. New link in private. I forgot the .au at the end.

  Please, contact administrator
  for this information.

  #175675 Copied
  

  Rose Tyler

  Support staff

  October 23, 2017 at 09:42

  Hello,

  The wp-admin credentials are incorrect. Please check them.
  Did you make changes in template files?
  Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

  Regards

  #175741 Copied
  

  rwlee33

  Participant

  October 23, 2017 at 09:56

  sorry, below

  Please, contact administrator
  for this information.

  #175748 Copied
  

  Olga Barlow

  Participant

  October 23, 2017 at 16:21

  Hello,

  Please, provide us also correct FTP access.
  Regards

  #175799 Copied
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