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Main menu drop down indicator arrow is frozen and when I click on it , it freezes the website.

This topic has 31 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

Rose Tyler

Support staff

October 4, 2022 at 12:36

Hello,

We don’t need cPanel, only FTP host, FTP username and FTP pass.

Regards

#335773 Copied

sk

Participant

October 4, 2022 at 19:29

It’s the only way to there, if this doesn’t work for you , I would like to request switching to another person for help.

Please contact administrator
for this information.

#335807 Copied

sk

Participant

October 4, 2022 at 20:43

This is what the hosting gave me

Please contact administrator
for this information.

#335809 Copied

Tony Rodriguez

Support staff

October 5, 2022 at 09:37

Hello, @sk,

I have checked your provided FTP credentials and it’s not working for me. Please see the screenshot as a reference in the private content area.

Please try to connect by yourself using the credentials you provided and double-check it.

Regards 8Themes Team.

Please contact administrator
for this information.

#335839 Copied

sk

Participant

October 7, 2022 at 05:28

Info in private

Please contact administrator
for this information.

#335960 Copied

Tony Rodriguez

Support staff

October 7, 2022 at 11:13

Hello, @sk,

Sorry for the inconvenience, I have tested the provided FTP now and it is correct/working.

But now your provided WP Admin Login details are not working, and I need it too, to solve your issue.

So please share the correct/working WP Admin URL and Credentials with me as well in the private content area of this topic, so that I’ll start working on it.

Thanks for your understanding.

Regards 8Themes Team.

#335997 Copied

sk

Participant

October 8, 2022 at 05:52

Requested info added in private

Please contact administrator
for this information.

#336020 Copied

Tony Rodriguez

Support staff

October 10, 2022 at 07:00

Hello, @sk,

Thanks for sharing the requested info, I am collaborating with our development department on this topic issue, so it will take more than normal time, it is, therefore, requested that please be patience for now, and once I will get the reply from the development department I will share that response with you soon.

Thanks for your understanding.

Regards 8Themes Team.

#336100 Copied

Rose Tyler

Support staff

October 10, 2022 at 14:45

Hello, @Sk,

Here is the answer from our dev team member: We removed your old main menu and created new one with the same settings and it seems it works ok now -> https://gyazo.com/e8db90646ec748c6154261b3644ca732

Regards

#336138 Copied

sk

Participant

October 11, 2022 at 21:55

Thank you very much, it’s working fine for me too.

#336246 Copied

Tony Rodriguez

Support staff

October 12, 2022 at 05:07

Hello, @Sk,

You’re Most Welcome!! 🙂

If you need our assistance in the future, feel free to write back anytime with a fresh new topic, we are always here to help you.

Thanks for contacting us.
Have a nice day.

Case Closed.
Regards 8Themes Team.

#336250 Copied
Tagged: drop down, frozen, indicator arrow, main menu, templates, woocommerce, wordpress
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