Main menu contains sub item the mobile menu not working, but on the pc working fine

Hello VoyagerVA,

We have tested the issue on a real device, and everything appears to be working correctly.

Could you please provide some screenshots or a short video to help us better understand the problem?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @VoyagerVA,

We kindly suggest that you review our response and the solution provided to a similar question in the following topic: https://www.8theme.com/topic/i-cant-open-the-page-on-the-mobile-menu-but-on-the-pc-working-fine/#post-458848.

If you still require our assistance, please feel free to submit your questions.

Best regards,
Jack Richardson
The 8Theme Team

Hello, VoyagerVA,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-elementor-mobile-menu-element .etheme-elementor-nav-menu-item-arrow span.etheme-elementor-nav-menu-item-icon.etheme-elementor-nav-menu-item-icon-opened svg,
.etheme-elementor-mobile-menu-element .etheme-elementor-nav-menu-item-arrow span.etheme-elementor-nav-menu-item-icon.etheme-elementor-nav-menu-item-icon-closed svg{
    display: none;
}
.etheme-elementor-mobile-menu-element .etheme-elementor-nav-menu-item-arrow span.etheme-elementor-nav-menu-item-icon.etheme-elementor-nav-menu-item-icon-opened::before,
.etheme-elementor-mobile-menu-element .etheme-elementor-nav-menu-item-arrow span.etheme-elementor-nav-menu-item-icon.etheme-elementor-nav-menu-item-icon-closed::before {
    font-family: xstore-icons !important;
}
.etheme-elementor-mobile-menu-element .etheme-elementor-nav-menu-item-arrow span.etheme-elementor-nav-menu-item-icon.etheme-elementor-nav-menu-item-icon-opened::before {
    content: "\e912";
}

.etheme-elementor-mobile-menu-element .etheme-elementor-nav-menu-item-arrow span.etheme-elementor-nav-menu-item-icon.etheme-elementor-nav-menu-item-icon-closed::before {
    content: "\e910"
}

Kind regards,
The 8Theme Team

Hello @VoyagerVA,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @VoyagerVA,

Could you please grant us temporary access to your dashboard so that we can verify whether it is possible to upload our updated files there?

Best regards,
The 8Theme Team

Hello @VoyagerVA,

Thank you for providing access. Please check now, as we have uploaded the modifications to the files we previously shared.

Best regards,
Jack Richardson
The 8Theme Team

Hello @VoyagerVA,

Yes, you may copy the mentioned files and upload them to another website where such a fix is required, or you can update your theme to the latest version 9.6.4, which already includes these improvements: https://xstore.8theme.com/update-history/.

Additionally, please add the following snippet to your child theme’s functions.php file (https://prnt.sc/tHg03wgt62yF):

add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @VoyagerVA,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards,
Jack Richardson
The 8theme’s team