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Magnifying glass - by kaha - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Robert Hall

kaha

Participant

January 13, 2016 at 20:52

Hi, when i use the magnifying glass on a single product page. It doesn’t appear to show anything different (closer or a magnified image) do I need to load a larger image somewhere to actually make use for the magnifying glass?

site is not live but here is a screen shot
http://www.stripyarms.com/wp-content/uploads/2016/01/Screen-Shot-2016-01-13-at-11.50.24-AM.png

Thanks

#107916 Copied

5 Answers

Robert Hall

Support staff

January 13, 2016 at 21:12

Hello,

Can you upload your site to some hosting and provide us with wp-admin credentials to check this issue more deeply?

Also try to upload images with bigger size.

Regards,
Robert Hall.

#107919 Copied

kaha

Participant

January 13, 2016 at 21:27

I tried bigger. How big do i need to go? I might see a little enlargement but so little i’m not sure. I went up to 750×1000 (from 550×720). I would start worry about slowing down the site at a much bigger size….

Please, contact administrator
for this information.

#107924 Copied

Robert Hall

Support staff

January 13, 2016 at 22:26

You’re using old theme version. Please update and check it.
Don’t forget to make backup of the site and remove woocommerce folder in wp-content/themes/royal/ before update.

Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#107935 Copied

kaha

Participant

January 13, 2016 at 22:29

ah ok! Thanks 🙂

#107936 Copied

Robert Hall

Support staff

January 13, 2016 at 22:33

You’re welcome!

Regards,
Robert Hall.

#107938 Copied
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