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Topic: Lost password did not work - by wizualnemedia_pl

wizualnemedia_pl

Participant

January 13, 2018 12:40 pm

Hello,
I do not know why, but customers can not reset the password on the site. When resetting the password, appears following message : “Password reset is not possible for this user”.

Screen: hzur0t
Theme version: 1.0
WooCommerce version: 3.2.6

#181775 copied to clipboard

wizualnemedia_pl

Participant

January 13, 2018 12:50 pm

PrtSc: http://prntscr.com/hzuui7

#181776 copied to clipboard

wizualnemedia_pl

Participant

January 13, 2018 1:00 pm

I got it. This issue is from plugin “No CAPTCHA reCAPTCHA for WooCommerce

#181777 copied to clipboard

Riffaz

Member

January 15, 2018 5:51 am

Glad you sorted out this.
if you have any other question do not hesitate to ask it (in a new chat/post)

– Regards,

#181816 copied to clipboard

Lucy Hinchliffe

Participant

January 18, 2018 11:48 am

We also have an issue with password reset functionality not working.
Site URL: hidden
Theme version: 1.0
WooCommerce version: 3.2.6

Content is visible for topic creator and
support staff only.

#182218 copied to clipboard

Rose Tyler

Support staff

January 18, 2018 11:59 am

Hello, lucy_hinchliffe@hotmail.com

Please try to disable all 3-rd party plugins and check if the problem will be solved.
Also, create a new topic for this problem https://www.8theme.com/forums/xstore-wordpress-support-forum/ – http://prntscr.com/i24975

Regards

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