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  wizualnemedia_pl

  Participant

  January 13, 2018 12:40 pm

  Hello,
  I do not know why, but customers can not reset the password on the site. When resetting the password, appears following message : “Password reset is not possible for this user”.

  Screen: hzur0t

  Theme version: 1.0

  WooCommerce version: 3.2.6

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  wizualnemedia_pl

  Participant

  January 13, 2018 12:50 pm

  PrtSc: http://prntscr.com/hzuui7

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  wizualnemedia_pl

  Participant

  January 13, 2018 1:00 pm

  I got it. This issue is from plugin “No CAPTCHA reCAPTCHA for WooCommerce

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  Riffaz

  Member

  January 15, 2018 5:51 am

  Glad you sorted out this.
  if you have any other question do not hesitate to ask it (in a new chat/post)

  – Regards,

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  Lucy Hinchliffe

  Participant

  January 18, 2018 11:48 am

  We also have an issue with password reset functionality not working.

  Site URL: hidden

  Theme version: 1.0

  WooCommerce version: 3.2.6

  

  Content is visible for topic creator and
  support staff only.

  #182218 copied to clipboard

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  Rose Tyler

  Support staff

  January 18, 2018 11:59 am

  Hello, lucy_hinchliffe@hotmail.com

  Please try to disable all 3-rd party plugins and check if the problem will be solved.
  Also, create a new topic for this problem https://www.8theme.com/forums/xstore-wordpress-support-forum/ – http://prntscr.com/i24975

  Regards

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