I do not know why, but customers can not reset the password on the site. When resetting the password, appears following message : “Password reset is not possible for this user”.
I got it. This issue is from plugin “No CAPTCHA reCAPTCHA for WooCommerce
Glad you sorted out this.
if you have any other question do not hesitate to ask it (in a new chat/post)
We also have an issue with password reset functionality not working.
Please try to disable all 3-rd party plugins and check if the problem will be solved.
Also, create a new topic for this problem https://www.8theme.com/forums/xstore-wordpress-support-forum/ – http://prntscr.com/i24975
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