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Loss of sections of products on home page since upgrading theme and plugin

This topic has 7 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Rose Tyler

  • Avatar: ianbarker24
    ianbarker24
    Participant
    April 30, 2021 at 10:51

    Hi

    I’ve just updated your Xstore theme and plugin and am finding that a couple of sections of products on my home page are not now displaying despite being there when I put the page into edit. I’ve tried clearing the browser cache and on several browsers but they are all showing the ‘Latest Additions’ and ‘Highly Rated’ WPBakery Xstore Products widget sections missing.

    Can you suggest what this might be please? I have a caching plugin WP Optomize and the cache has been cleared in this too as I believe it does it automatically for theme or plugin updates.

    This is the first theme update since I changed the domain from the development domain new.nigelhoyleceramics.co.uk to the live domain nigelhoyleceramics.co.uk

    I can provide WordPress admin/ftp login details should you need them.

    #285907 Copied Theme version: 7.2.8 WooCommerce version: 5.2.2
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2021 at 11:09

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check and help you.

    Regards

    #285909 Copied
    Avatar: ianbarker24
    ianbarker24
    Participant
    April 30, 2021 at 11:15

    Hi

    Requested details in the private area, thanks

    Please contact administrator
    for this information.
    #285910 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2021 at 11:30

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.

    Regards

    #285912 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2021 at 15:19

    Hello,

    Check now, please.

    Regards

    #285949 Copied
    Avatar: ianbarker24
    ianbarker24
    Participant
    April 30, 2021 at 15:35

    Hello

    Looks fine now thanks.

    Was it something that I did wrong?

    Thank you

    #285956 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2021 at 07:12

    Hello,

    There was a bug. Thanks for the report about it.

    Regards

    #285984 Copied
  • Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘Loss of sections of products on home page since upgrading theme and plugin’' has been successfully resolved, and the topic is now closed for further responses

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