Lose the mobile menu configuration automatically

This topic has 4 replies, 3 voices, and was last updated 1 year, 8 months ago ago by Olga Barlow

  • Avatar: Creatic
    Sergi
    Participant
    June 14, 2022 at 10:22

    Hello,

    When I update from any Xstore customization option I lose the mobile menu configuration automatically.

    https://prnt.sc/xFeeI-MxYHk6

    To get it back I go to Xstore -> Theme Settings -> Mobile Panel and update. And it works fine again until something is updated again.

    Where can I look for the error?

    Thanks

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2022 at 12:18

    Hello,

    Do you resize the browser window without page re-loading? I suppose your customers won’t re-size browser window using Dev tools.

    Regards

    Avatar: Creatic
    Sergi
    Participant
    June 14, 2022 at 16:05

    I have used the browser to do the image capture. It is displayed badly from the iphone and android mobile

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 15, 2022 at 08:03

    Hello,

    Do you use the cache plugin? Which one do you use? You need to enable a separate cache for the mobile devices in the cache plugin setting.

    Or if you don’t want to enable that then disable Mobile header optimization option in Theme Options > General.

    Regards

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.