• 

  klchinipoh

  Participant

  September 24, 2020 at 03:51

  Hi, I just install Xstore and change logo in header builder. However, I’m not seeing it when I view my site. I also have a different Header chosen under Theme Options, which is also not reflecting on the site. Please help.

  #252437 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

  5 Answers

  

  Rose Tyler

  Support staff

  September 24, 2020 at 08:04

  Hello,

  Thanks for using our theme.
  Have you cleared cache?
  Provide temporary wp-admin access, so we can take a closer look.

  Regards

  #252452 Copied
  

  klchinipoh

  Participant

  September 24, 2020 at 08:47

  Hi Rose, thank you for getting back. I have cleared cache. Still same, logo and header is not changing.

  Please contact administrator
  for this information.

  #252464 Copied
  

  Rose Tyler

  Support staff

  September 24, 2020 at 08:50

  Hi,

  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Here is our email – 8themes@gmail.com

  Regards

  #252466 Copied
  

  klchinipoh

  Participant

  September 24, 2020 at 08:59

  Temporary access

  Please contact administrator
  for this information.

  #252468 Copied
  

  Rose Tyler

  Support staff

  September 24, 2020 at 10:46

  Do you have CDN or server cache?
  Check and disable unrequired plugins on your site, here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/
  Provide us with FTP access, so we can take a closer look at the problem with the header content.

  Regards

  #252495 Copied