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Login user its not working since last update

This topic has 2 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Awais Ahmed

Ulysses

Participant

July 21, 2022 at 17:52

Hello, recently we have an issue login for users or clients since we installed last update.

Please, contact administrator
for this information.

#330202 Copied Theme version: 8.2.4 WooCommerce version: 6.7.0

1 Answer

Awais Ahmed

Participant

July 22, 2022 at 05:40

Hello, @Ulysses,

1. Can you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? If the issue will persist with the default WordPress Theme as well, then it will make sure that the issue is not with our theme and in that case you have to contact WooCommerce support for checking this issue as the Login and Registration functionality is the default functionality of the WooCommerce plugin.

2. And if it will work fine with the default WordPress theme then activate the XStore theme again on your site, and try to check once by deactivating all the third-party plugins on your site, it might be any third-party plugin conflict. If that will resolve your issue then you have to again activate all the third-party plugins one by one and check which one is generating the issue on your site and then try to reach out to the plugin author.

Lastly, if both the above suggestions will not help you out then please take the complete backup of your site and remain all the third-party plugins deactivated on your site as well and share the site WP Admin and FTP Login Credentials with us in a private content area of this topic so that we will check it for you.

Note: We also need your permission to debug your site as well which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#330216 Copied
Tagged: best selling, login, persuasive, themes, update, user, woocommerce
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Login user its not working since last update

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