Login to view the price - by Sam - on WordPress WooCommerce support

Hello Sam,

Thank you for reaching out to us.
Please provide FTP access.
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Best Regards,
8Theme’s Team

Hello Sam,

We can’t connect – https://gyazo.com/fc75bcfdb0308bfeaf1958a9e74824c3
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Best Regards,
8Theme’s Team

Dear @Sam,

I hope this message finds you well. I would like to clarify that the recent theme update did not cause the issue you experienced. It appears that the off-canvas option for the Account element in the Header was previously enabled on your web-site, but it has been changed to merely redirect to the account page upon clicking. This modification inadvertently led to a bug affecting the functionality of the ‘Login to see price’ button when the off-canvas account option in the header is disabled.

I am pleased to inform you that we have successfully implemented a fix for this issue on your website. Additionally, this correction will be included in the next update of our theme. The specific changes were made in the file located at xstore/js/modules/woocommerce.min.js.

Thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Sam,

We have resolved the main issue you described. However, the other issue you mentioned is not a predefined feature in our code, neither before the update nor at any other time. If you would like to request this as a new feature, please post it on our https://www.8theme.com/taskboard/. Alternatively, you can submit a request for additional customization https://www.8theme.com/account/#etheme_customization_panel.

If the main issue that this topic was created for has been resolved, we kindly ask you to mark this topic as closed.

Thank you!

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Sam

If the changes are made in your child-theme then any theme updates will not affect on your additional features/improves added from child-theme code.

Kind regards,
Jack Richardson

Dear @Sam,

We hope this message finds you well.

We regret to inform you that we are unable to comprehend your recent request. Could you please specify which code you are referring to that was added by our team? It is possible that the changes might have been due to backups you created or modifications you made manually.

It is important to note that updates to the parent theme do not typically affect changes made in your child theme. Therefore, we kindly ask you to provide further details regarding your issue.

For a more organized response, please address each question or concern in separate topics.

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Sam,

I hope this message finds you well. I am writing to inform you about an issue related to the file from your parent theme. It appears that the file in question was overwritten during the recent update to the latest version.

Please be assured that the necessary fix has been included in the upcoming theme update (version 9.3.16). This update will ensure that the changes remain intact and are not lost in future updates.

In the meantime, we have re-uploaded the corrected file to your website to address the immediate concern.

Thank you for your understanding and cooperation. Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Sam,
1/ Yes
2/ Our releases are regular and is expected to be released each 2-3 weeks.
Kind regards, Jack Richardson