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  Sadhan

  Participant

  June 23, 2025 at 13:00

  Hello, I have used xstore login element in my site which appear a my account icon in top right corner. When clicking the icon login popup is opening but after giving login details in it redirecting to my account page and asking me to login again.

  So login details need to give twice for login.

  I have given the login details in private content area.

  Please check the issue.

  Thanks,

  Sadhan.

  Please, contact administrator
  for this information.

  #447810 Copied
  1 Answer
  

  Alex Carter

  Support staff

  June 23, 2025 at 15:01

  Hello,

  Thank you for reaching out to us.

  Could you please provide temporary FTP access? We will check what can be done to help you.

  For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

  Warm Regards,
  The 8Theme Team

  #447823 Copied
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