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Login Form disappears - by DalekCaan - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Robert Hall

DalekCaan

Participant

July 19, 2016 at 13:42

Hi,
when I enter username and password in the login popup, it disappears before I can press the “log in”-button- when I click the login-link again, username and password are already entered and I can log in…how can I stop the popup from disappearing?
That popup shows this behaviour even after the theme got installed, without any plugin installed.

And I wanted to aks if there is a way to insert a “remind me”-box into the login popup?

Thank you…

Please, contact administrator
for this information.

#134069 Copied Theme version: 2.7.1 WooCommerce version: 2.6.2

13 Answers

Eva Kemp

Participant

July 19, 2016 at 14:18

Hello,

You just need to keep your mouse cursor on the login popup window to get it shown.
Unfortunately there is no option to add “remind me”-box. Sorry.

Regards,
Eva Kemp.

#134070 Copied

DalekCaan

Participant

July 19, 2016 at 14:39

Hi,

I keep the cursor on the popup, but it disappears anyway, before I can click the login-button- I ALWAYS have to open the popup twice: first, to choose the right username and password out of the already used ones (then the popup disappears, before the cursor reaches the login-button), and a second time, to login REALLY…i have noticed: this didnt happens when I type in new passwords and usernames- it happens just when username and password got used and saved before…sorry, I havent recognised that before.

Thank you…

#134071 Copied

Robert Hall

Participant

July 19, 2016 at 15:10

Hello,

Please clarify what browser you’re using? Try to clear cache and check it.
Also I’ve checked the Login form (http://prntscr.com/butaqk) and it’s not disappeared when I clicked the login button.

Regards,
Robert Hall

#134075 Copied

DalekCaan

Participant

July 19, 2016 at 15:47

…I can reproduce this behaviour on three different Computers and with Firefox, Edge and IE- the popup always disappears when I try to re-use password and username I once entered and saved…feel free to check this on my site AlleTiere.de , password and username are in the Private Content Section…when you log-in, save the credentials, log-out and try to login by choosing this credentials out of the “saved credentials”-list beneath the username, you will not be successful…

Please, contact administrator
for this information.

#134081 Copied

Jack Richardson

Support staff

July 19, 2016 at 16:20

Hello,

Unfortunately we can’t replicate the issue you described. Login popup works fine from our side.
Could you please create video to show the problem from your side?

Best regards,
Jack Richardson.

#134084 Copied

DalekCaan

Participant

July 19, 2016 at 17:35

Hi,

I`ve made an Video of that Problem- you can find it in the private Content.

Thank you…

Please, contact administrator
for this information.

#134087 Copied

Jack Richardson

Support staff

July 20, 2016 at 09:56

Hello,

Unfortunately your video isn’t available http://prntscr.com/bv5kac
Could you please reupload it?
Thank you.

Best regards,
Jack Richardson.

#134144 Copied

DalekCaan

Participant

July 20, 2016 at 10:20

Oh, sorry…please try again…the Links are in the Private Content.

Please, contact administrator
for this information.

#134150 Copied

Jack Richardson

Support staff

July 20, 2016 at 14:41

Hello,

Please provide us with FTP credentials in private content.

Best regards,
Jack Richardson.

#134169 Copied

DalekCaan

Participant

July 20, 2016 at 14:51

Okay…the Credentials are in the Private Content Form.

Please, contact administrator
for this information.

#134171 Copied

Jack Richardson

Support staff

July 20, 2016 at 15:56

Hello,

The problem is fixed. Please check login popup now.

Best regards,
Jack Richardson.

#134181 Copied

DalekCaan

Participant

July 20, 2016 at 21:02

Yes, that really did the Trick.
Problem solved…thank you!

#134211 Copied

Robert Hall

Participant

July 20, 2016 at 21:48

Hello,

You’re welcome!

Regards,
Robert Hall

#134213 Copied
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