Whenever I try to login, I get error on wp-login.php and I need to manually goto dashboard using wp-admin URL. I have attached the screenshot for the error.
All the themes & plugins are up-to-date. And I don’t have woocommerce installed.
This topic has 9 replies, 4 voices, and was last updated 1 years, 4 months ago ago by Andrew Mitchell
Whenever I try to login, I get error on wp-login.php and I need to manually goto dashboard using wp-admin URL. I have attached the screenshot for the error.
All the themes & plugins are up-to-date. And I don’t have woocommerce installed.
Hello, @Manish Shah,
Thank you for contacting us and for using XStore.
1/ We have thoroughly reviewed your website and are pleased to inform you that we encountered no issues when attempting to log in using the wp-login.php. For your reference, we have included a screenshot in the private content area of our correspondence.
Should the problem persist, we kindly request that you capture a video demonstrating the issue. This will greatly assist us in understanding the situation more clearly. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.
Thank you for your cooperation.
2/ We would like to inform you about the required plugins necessary for the optimal functioning of the Xstore theme. The essential plugins include:
1. **XStore Core**: This is a fundamental plugin for the Xstore theme.
2. **WPBakery Page Builder (formerly known as Visual Composer) or Elementor**: These are the page builders available for use. Please select the one that best suits your needs.
3. **WooCommerce**: This plugin is essential for setting up an online store.
For detailed guidance on installation and configuration, we kindly ask you to refer to our theme documentation, which can be accessed via the following link: [Xstore Theme Documentation](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).
We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.
Best Regards,
The 8Theme Team
Hi.
Wp-login doesn’t have error. It shows error only after successful login. So, please try logging in. I have provided login details in private content area.
Dear Mr. Shah,
We hope this message finds you well. We would like to inform you that the issue you encountered is a recognized bug, and our development team is diligently working towards resolving it in the upcoming update.
Additionally, we have implemented a hotfix on your website, which should now allow you to log in without any further problems. We kindly ask you to attempt logging in again at your earliest convenience.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best regards,
The 8Theme Team
Thank you. The login error issue is solved.
I have another issue. The header is built using Elementor and I had disabled sticky header but it’s still sticky. I want sticky header but it glitches and jumps when scrolling. I have attached recorded video in private content area.
Can this scrolling behavior be fixed?
Hi @Manish Shah,
We couldn’t see the sticky header jumps on our end.
For the glitches, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
.etheme-elementor-header-sticky.sticky-on .etheme-elementor-header-wrapper {
background-color: #fff;
}
Hope it helps!
Hi.
Did you check the recorded that I uploaded? I checked on two different browser and in incognito modes, I get same result. All have jerky effect for sticky header.
Dear Mr. Manish Shah,
We hope this message finds you well. We are writing to inform you that we have updated the sticky settings in Elementor. We kindly request that you review the changes at your earliest convenience to confirm whether the issue with the jumps has been resolved.
Please find the relevant link below for your reference:
[https://tinyurl.com/27wf3sjs](https://tinyurl.com/27wf3sjs)
We appreciate your assistance and look forward to your feedback.
Thank you!
Best Regards,
8Theme’s Team
Dear Manish Shah,
We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!
Click here to spread the love: https://themeforest.net/downloads
Thank you for being an integral part of our journey!
Best Regards,
The 8Theme Team
The issue related to '‘Login error due to xstore-core plugin & xstore-wishlist’' has been successfully resolved, and the topic is now closed for further responses