Login button doesn’t work on my account page

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Tony Rodriguez

  • 3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 12, 2024 at 06:27

    Hello, @Grace Chen,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Grace Chen
    Grace Chen
    Participant
    August 12, 2024 at 08:35

    Thank you very much! You are the best!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 12, 2024 at 08:42

    Hello, @Grace Chen,

    You are welcome!

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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