Log in / log out widget redirecting incorrectly

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 3 days ago ago by Quixotic

  • Avatar: Quixotic
    Quixotic
    Participant
    July 2, 2025 at 22:03

    Good day

    I recently added the My Account section to the website header for customers to log in and log out with ease, but customers complain that they cant seem to log in or access their accounts due to issues. We have looked at this section and saw when clicking on the “My Account” section after being loggend is, produces a popup menu with links to “my account”, “orders”, “downloads” etc, I have attached a screenshot of this as well. However, the links in this popup menu redirects incorrectly and either goes to the home page or some also produces 404 pages. Where can these links be adjusted or changed to reflect the correct links to the respective pages?

    Under the My Account page, the correct one, these links does work, it is only in the popup menu where the URL’s are incorrect.

    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 3, 2025 at 07:11

    Hello @Quixotic,

    We hope this message finds you well.

    Could you kindly install the latest XStore patches we have released and verify whether the issue you reported still persists? Patch #9513246 was specifically developed to address the problem you encountered.

    If the issue remains unresolved after applying the update, we would appreciate it if you could provide us with temporary wp-admin access so that our team can investigate the matter in more detail.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Quixotic
    Quixotic
    Participant
    July 3, 2025 at 12:52

    Good day Jack

    I have installed the patches and cleared the cache and it seems to be working now. Thank you for the assistance!

    Avatar: Quixotic
    Quixotic
    Participant
    July 3, 2025 at 12:52

    Thanks for the support! My topic “Log in / log out widget redirecting incorrectly” has been successfully resolved.

  • Viewing 4 results - 1 through 4 (of 4 total)

The issue related to '‘Log in / log out widget redirecting incorrectly’' has been successfully resolved, and the topic is now closed for further responses

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.