Loading page shows elements not organized

This topic has 8 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

  • Avatar: Msadak Chebl
    Msadak Chebl
    Participant
    March 1, 2021 at 12:33

    Hi
    I use xstore theme with wp rocket , after launching the website we notice that the header elements not loading correctly, they look not organised especially the logo and later the website appeared normally.
    Can you investigate about this issue?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 1, 2021 at 16:12

    Hello,

    The user that you provided does not have access to your backend. Change permissions for the user to allow us to check the settings and enable plugin to test.

    Regards

    Avatar: Msadak Chebl
    Msadak Chebl
    Participant
    March 1, 2021 at 16:18

    hi
    you find the credentials in the private content area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 1, 2021 at 17:40

    Hello,

    Check the My account page now.

    Regards

    Avatar: Msadak Chebl
    Msadak Chebl
    Participant
    March 1, 2021 at 20:31

    Hi
    i didn’t get what you mean by checking My account page.
    https://snipboard.io/IGwq5M.jpg
    Please as you can see the 2 logos shows on every page loading.
    you find the access keys.I am waiting for your answer

    Please contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 2, 2021 at 06:40

    Hi

    Dear We have test your website it is probably looks that it is a cache issue , can you please check your website after clear your browser cache or check after deactivate cache plugin.

    Avatar: Msadak Chebl
    Msadak Chebl
    Participant
    March 5, 2021 at 11:20

    Hi
    how I can disable my plugin cache knowing that we need it to make the performance of the website always up, it’s not only for caching needs, it helps the site to load fast and remove js defer, lazyload fonts and many other features.
    if I disable the plugin I will lose all that.
    Can you suggest me another solution, please? just for the header

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 5, 2021 at 12:32

    Hello,

    Try any other cache plugin. Do you have the same problem if you use another cache plugin?

    Regards

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