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  bikinha

  Participant

  April 21, 2016 at 14:02

  The Live Chat doesn’t work like it should – it just stays at “Connecting…” both in the frontend and in the Live Chat admin panel in dashboard.

  Plugin author woun’t help, have tried, as i didn’t purchase the plugin directly but got it through your theme – he directs me to you.

  Tried do deactivate all plugins but the chat, together with both WooPress and TwentySixteen. No changes, still doesn’t connect.

  What do i do?

  Please, contact administrator
  for this information.

  #122376 Copied Theme version: 2.8 WooCommerce version: 2.5.5
  3 Answers
  

  Eva Kemp

  Participant

  April 21, 2016 at 14:16

  Hello,

  The problem was you wrote App URL incorrectly in the chat settings. I’ve edited it.
  Clear browser cache and check the plugin work now.

  Regards,
  Eva Kemp.

  #122385 Copied
  

  bikinha

  Participant

  April 21, 2016 at 14:42

  Okay thank you very much – i didn’t really know what to make of that part – didn’t think it was neccesary, as i have had the plugin working before, years ago, without having to chain it together with an API from Firebase.

  #122390 Copied
  

  Jack Richardson

  Support staff

  April 21, 2016 at 15:42

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #122409 Copied
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