Return to previous page

Live page different from Elementor builder

This topic has 4 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Wesley

Participant

November 3, 2023 at 11:47

Hello,

I am building a page with Elementor and after saving, the page looks different live than in Elementor. For example:

– Some backgrounds not being loaded
– Button colors not changing
– Columns not being loaded correctly (2 columns next to eachother are showing under eachother. Also, blue heading while I never selected blue.

So looks like something is going wrong. Can you check for me please?

Please, contact administrator
for this information.

#372435 Copied Theme version: .9.2.2

3 Answers

Tony Rodriguez

Support staff

November 3, 2023 at 12:03

Hello, @Wesley,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. In order to assist you more effectively with the issue you are experiencing, we kindly request that you provide us with screenshots illustrating the problem.

Additionally, we would appreciate it if you could create temporary WP-Admin access and share the details with us in a private content area. This will enable us to investigate the issue more thoroughly and provide you with the necessary assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We look forward to your response and assure you of our best services at all times.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372439 Copied

Wesley

Participant

November 3, 2023 at 12:25

Please see the private section for the requested information.

Please contact administrator
for this information.

#372443 Copied

Tony Rodriguez

Support staff

November 3, 2023 at 13:04

Hello, @Wesley,

We appreciate your cooperation in providing the necessary screenshots and wp-admin access.

We are pleased to inform you that the issue you were experiencing has been resolved. We kindly request you revisit your site after clearing your browser cache.

To address the issue, we have deactivated the ‘Remove Query Strings From Static Resources’ option located under XStore > Theme Options > Speed Optimization. This action has successfully resolved the problem.

Please refer to the image provided at the following link for further reference:
https://ibb.co/WFZ0G11
https://ibb.co/PQh6Mjh

For the duration of your site’s development, we recommend temporarily deactivating the cache plugin. This will help prevent any potential cache-related issues.

Best Regards,
8Theme’s Team

#372446 Copied
Viewing 4 results - 1 through 4 (of 4 total)