Linked Variations not showing on product pages.

This topic has 50 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Terpsauce

  • Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 20, 2025 at 05:21

    Your first response is a misunderstanding of the question.

    I am not asking for linked variations to function on the shop page.

    What I said was, since the last changes have been made, it has stopped the normal variations (not x store linked variation) image appearing during selection on the shop page. Before the changes were made, the normal (NOT xstore) variations used to show when selecting the option (as demonstrated in the video).

    As for your second answer, there are no changes on mobile or desktop, nothing has changes at all. Please refer to my screenshots, and confirm to me exactly what it is you have changed. Thanks

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 21, 2025 at 08:36

    Hello, Terpsauce,

    1) Please note that we are not responsible for any issues caused by custom code that has been added. If everything was functioning correctly prior to the implementation of this code, we kindly recommend removing it and reviewing the changes made.

    2) Regarding the change in the appearance of products on the variations page – this behavior occurs because an image has been set for the variation, but not for the main product. Please ensure that a main product image is assigned, and the issue should be resolved.

    Best regards,
    8Theme Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 22, 2025 at 11:05

    Hello

    1. Ive removed the variations from shop page. So this is irrelevant now.

    2: Your answer doesn’t relate to anything that I have asked.

    I will post again….

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 22, 2025 at 11:05

    , there are no changes on mobile or desktop, nothing has changes at all. Please refer to my screenshots, and confirm to me exactly what it is you have changed. Thanks

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 22, 2025 at 11:09

    there is no way for me to navigate to the earlier messages.

    Ive created another mock up, showing what I original asked for, which claims to have been done, but nothing has changed.

    It will be easier if you REMOVE the text for the variations on the single product page. I have created a replacement for this (highlighted in GREEN). Remove the text highlighed in RED. Allow the images to fill the space.

    Please inform me on how to remove the text for the variations, as they are not required to be visible any more.

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    support staff only.
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    April 22, 2025 at 11:11

    found the earlier mock up.

    Now you should REMOVE the text.

    You claim to have already moved through text in earlier message, but no changes are visible.

    Now, REMOVE, not REPOSITION./

    Thanks

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 24, 2025 at 06:53

    Hello, Terpsauce,

    We have implemented changes to improve the display of variations on your website.

    Please note that fine-tuning your site to match specific design preferences falls outside the scope of our standard support services. If you require such customizations, we kindly recommend reaching out to our Customization Department via the following link:

    https://www.8theme.com/contact-us/

    Best regards,
    The 8Theme Team

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    support staff only.
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    May 24, 2025 at 21:38

    hello,

    after the last update, this problem has returned.

    Now, when I trey to create a new linked group, the attributes selection does not save. It is blank upon page refresh, even when I try to use one that was previously working.

    Can no longer create new xstore linked products.

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    May 24, 2025 at 22:48

    Further to my last message, the error message is also reappearing since the update….

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 26, 2025 at 09:06

    Hello, Terpsauce,

    We have resolved the issue. Kindly check and confirm at your convenience.

    Best regards,
    8Theme Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    October 7, 2025 at 19:47

    Hello, since one of the last updates this problem has come back. Ive tried to create two more link variations and the same issue happens. It’s the first time in a while ive tried to set up any new links.

    https://theundergroundmarketplace.com/wp-admin/post.php?post=21531&action=edit

    https://theundergroundmarketplace.com/wp-admin/post.php?post=21271&action=edit

    both of these repeat the same issue, attitutes and image selection vanished Attribute for the product image and Attribute Both vanish after being selected.

    New login details in private area.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2025 at 15:14

    Hello, Terpsauce,

    Please also provide us with access to your website’s FTP.

    Best regards,
    8Theme Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    October 9, 2025 at 22:21

    hello, included. Thanks

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 10, 2025 at 15:15

    Hello, Terpsauce,

    We have made some changes. Please check them. The issue was related to the use of certain symbol combinations in product names, such as “] – “, “] – (“, ” – [ “, and “) – [“.

    Best regards,
    The 8Theme Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    October 10, 2025 at 21:16

    Hello,
    Nothing has changed on my end. I just tried adding the attributes, and the image selection disappeared right after I made my selection.
    Also, before your message, I was already using product names with symbols such as “] – ”, “] – (”, “ – [”, and “) – [”. The issue wasn’t present in those cases, which suggests that the symbols aren’t the cause, since it wasn’t a problem previously.

    https://theundergroundmarketplace.com/product/gummy-bears-500mg-blackberry/

    this listing already uses “()”

    https://theundergroundmarketplace.com/product/chocolate-bar-milk-choc-oreo-cookie-distillate-1000mg/

    and this listing uses “[]”

    these were already working perfectly using () and []
    , however, after your last message, nothing has changed.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 13, 2025 at 15:51

    Hello,

    The issue is that you have changed the original attribute slugs to different ones, and they no longer match the attribute names. For example, you had an attribute Exoendo Edibles with the slug exoendo-edibles, but later changed the slug to exoendo-options, which disrupted the relationships. If you revert the slug back to exoendo-edibles, everything should work correctly. Please check your attributes for such discrepancies.

    We have also provided a video in the private content that clearly demonstrates the essence of the problem.

    Please contact administrator
    for this information.
    Avatar: Mr.Auxins
    Terpsauce
    Participant
    October 14, 2025 at 01:56

    Hello,

    The slugs have not been changed,

    the same attributes (and slugs) are currently being used for other variations and work perfectly.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 14, 2025 at 08:49

    Hello, Terpsauce,

    You will still need to align the slugs and attribute names to a common standard

    Best regards,
    8Theme Team

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    October 16, 2025 at 20:54

    Thanks, it’s working now — I’m assuming you did something on your end to sort it.

    One last suggestion for a future update: it would be really helpful to have the ability to reorder the created variations on the Xstore Linked Variations page.

    At the moment, the only way I’ve found to organise that page is by manually changing the creation dates, which isn’t ideal. A drag-and-drop feature (similar to the one used in my pricing plugin under WooCommerce > Pricing and Discount) would make it much easier for users to manage and tidy things up.

    Just something to consider for improving usability!

    Avatar: Mr.Auxins
    Terpsauce
    Participant
    October 16, 2025 at 20:54

    Thanks for the support! My topic “Linked Variations not showing on product pages.” has been successfully resolved.

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