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Linked Variations not showing on product pages.

This topic has 40 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Andrew Mitchell

Terpsauce

Participant

April 20, 2025 at 05:21

Your first response is a misunderstanding of the question.

I am not asking for linked variations to function on the shop page.

What I said was, since the last changes have been made, it has stopped the normal variations (not x store linked variation) image appearing during selection on the shop page. Before the changes were made, the normal (NOT xstore) variations used to show when selecting the option (as demonstrated in the video).

As for your second answer, there are no changes on mobile or desktop, nothing has changes at all. Please refer to my screenshots, and confirm to me exactly what it is you have changed. Thanks

#441215 Copied

Andrew Mitchell

Support staff

April 21, 2025 at 08:36

Hello, Terpsauce,

1) Please note that we are not responsible for any issues caused by custom code that has been added. If everything was functioning correctly prior to the implementation of this code, we kindly recommend removing it and reviewing the changes made.

2) Regarding the change in the appearance of products on the variations page – this behavior occurs because an image has been set for the variation, but not for the main product. Please ensure that a main product image is assigned, and the issue should be resolved.

Best regards,
8Theme Team

#441312 Copied

Terpsauce

Participant

April 22, 2025 at 11:05

Hello

1. Ive removed the variations from shop page. So this is irrelevant now.

2: Your answer doesn’t relate to anything that I have asked.

I will post again….

#441423 Copied

Terpsauce

Participant

April 22, 2025 at 11:05

, there are no changes on mobile or desktop, nothing has changes at all. Please refer to my screenshots, and confirm to me exactly what it is you have changed. Thanks

#441424 Copied

Terpsauce

Participant

April 22, 2025 at 11:09

there is no way for me to navigate to the earlier messages.

Ive created another mock up, showing what I original asked for, which claims to have been done, but nothing has changed.

It will be easier if you REMOVE the text for the variations on the single product page. I have created a replacement for this (highlighted in GREEN). Remove the text highlighed in RED. Allow the images to fill the space.

Please inform me on how to remove the text for the variations, as they are not required to be visible any more.

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support staff only.

#441425 Copied

Terpsauce

Participant

April 22, 2025 at 11:11

found the earlier mock up.

Now you should REMOVE the text.

You claim to have already moved through text in earlier message, but no changes are visible.

Now, REMOVE, not REPOSITION./

Thanks

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#441427 Copied

Andrew Mitchell

Support staff

April 24, 2025 at 06:53

Hello, Terpsauce,

We have implemented changes to improve the display of variations on your website.

Please note that fine-tuning your site to match specific design preferences falls outside the scope of our standard support services. If you require such customizations, we kindly recommend reaching out to our Customization Department via the following link:

https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

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#441662 Copied

Terpsauce

Participant

May 24, 2025 at 21:38

hello,

after the last update, this problem has returned.

Now, when I trey to create a new linked group, the attributes selection does not save. It is blank upon page refresh, even when I try to use one that was previously working.

Can no longer create new xstore linked products.

#445438 Copied

Terpsauce

Participant

May 24, 2025 at 22:48

Further to my last message, the error message is also reappearing since the update….

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support staff only.

#445439 Copied

Andrew Mitchell

Support staff

May 26, 2025 at 09:06

Hello, Terpsauce,

We have resolved the issue. Kindly check and confirm at your convenience.

Best regards,
8Theme Team

#445521 Copied
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