Linked Variations doesnt save the settings

This topic has 6 replies, 3 voices, and was last updated 5 hours ago ago by Andrew Mitchell

  • Avatar: Sebastian
    Sebastian
    Participant
    December 5, 2025 at 17:45

    Hi,
    when I am setting up Linked Variations functionality in random way its not saving the settings. There might be some condition I am not aware or it is a bug. When using it for random attributes it works, for other dont. I have created even new one, to set it up, but form seems to not saving the values, giving blank fields after trying to save (see screen). Please advise.

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    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2025 at 19:52

    Hello @Sebastian,

    Could you please attach a video to help us better understand the issue? You can upload the video to a file-sharing service such as https://fex.net/ and provide us with the download link.

    Additionally, please share temporary wp-admin access to your website in a private message so that we can review the details of the issue.

    Best regards,
    8Theme Team

    Avatar: Sebastian
    Sebastian
    Participant
    December 5, 2025 at 20:00

    See below.

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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 8, 2025 at 08:26

    Hello, Sebastian,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Sebastian
    Sebastian
    Participant
    December 8, 2025 at 14:50

    I have attached whole the details

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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 8, 2025 at 16:10

    Thank you for providing access to the admin panel. However, we also require FTP access.

    For FTP access, please provide the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please contact your hosting provider, who will guide you through the process.

    Best regards,
    The 8Theme Team

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