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  phototruck

  Participant

  June 17, 2015 at 15:57

  Hello again,

  I can’t update my problem on my old topic because it has been closed : https://www.8theme.com/topic/color-link-footer-link-interactive-banner/#new-post

  I can’t add a link on interactive banner, it doesn’t work. I don’t know why. When I enter a link I can read: “URL: undefined”.

  I have update my theme like Robert suggested. I’ve donwloaded the 1.8 version on your website and upload it on my FTP. I’ve click on “save changes” on my admin panel (but I can always read : Royal store v1.7.1).

  What’s wrong ?

  Thank you for your help.

  Best regards,

  edit: I used a child theme

  #70048 Copied
  7 Answers
  

  Eva Kemp

  Participant

  June 17, 2015 at 16:50

  Hello,

  Did you update Visual Composer plugin?
  Please check it. You can download the latest version here: https://www.8theme.com/download-plugins/

  Regards,
  Eva Kemp.

  #70073 Copied
  

  phototruck

  Participant

  June 17, 2015 at 17:11

  Hello Eva,

  I’ve updated the plugin.
  Always the same problem and it has broken all my banners.

  Best regards,

  #70083 Copied
  

  Eva Kemp

  Participant

  June 17, 2015 at 19:02

  Hello,

  Please provide us with FTP and wp-admin panel credentials in Private Content and show a page where you have that issue.

  Regards,
  Eva Kemp.

  #70108 Copied
  

  phototruck

  Participant

  June 17, 2015 at 21:34

  Hello Eva,

  You will find information below.

  Thank you for your time.

  Best regards,

  Please, contact administrator
  for this information.

  #70136 Copied
  

  Eva Kemp

  Participant

  June 18, 2015 at 08:46

  Hello,

  I’ve set a link for the 3rd banner: http://storage2.static.itmages.com/i/15/0618/h_1434613501_7837589_cfd678815b.png . Please clear browser cache and check.
  It was set successfully.

  Regards,
  Eva Kemp.

  #70172 Copied
  

  phototruck

  Participant

  June 18, 2015 at 10:35

  Hello Eva,

  Thank you for your help, it works.

  Best regards,

  #70216 Copied
  

  Robert Hall

  Participant

  June 18, 2015 at 10:42

  Hello,

  You’re welcome!

  Regards,
  Robert Hall.

  #70217 Copied
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