• 

  Christian Carpinter

  Participant

  May 13, 2021 at 15:40

  Helo!

  I’m having a problem with the link to recover my password, this is redirecting to the wordpress page not for the theme page, how can I fix it?

  https://necdesign.com.br/wp-content/uploads/2021/05/lost_account_page.png

  https://necdesign.com.br/wp-content/uploads/2021/05/minha_conta_link.png

  Thanks!

  #287412 Copied Theme version: 7.2.9
  5 Answers
  

  Olga Barlow

  Participant

  May 13, 2021 at 15:50

  Hello,

  Provide us with temporary WP Dashboard access to check the WooCommerce settings and find the reason of the issue.

  Regards

  #287414 Copied
  

  Christian Carpinter

  Participant

  May 13, 2021 at 15:54

  Follows login information

  Please contact administrator
  for this information.

  #287418 Copied
  

  Olga Barlow

  Participant

  May 13, 2021 at 16:07

  Hello,

  Problem caused by your changes in child theme. Once I enable the parent theme link is correct https://prnt.sc/12vs0i3 . So, check the customization that you made in child theme functions.php.

  Regards

  #287421 Copied
  

  Christian Carpinter

  Participant

  May 13, 2021 at 18:52

  It is currently working normally with the child theme. I will monitor and if the problem comes back I check the functions.php.

  Thanks!

  #287428 Copied
  

  Christian Carpinter

  Participant

  May 13, 2021 at 19:49

  The following plugin was causing the problem:

  Maintenance
  Activate | Delete | Translate

  Put your site in maintenance mode, away from the public view. Use maintenance plugin if your website is in development or you need to change a few things, run an upgrade. Make it only accessible to logged in users.

  Version 4.02 | By WebFactory Ltd | see details

  #287433 Copied
• Viewing 6 results - 1 through 6 (of 6 total)