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Lightbox Photo Viewer not working - by dirtcheaprc

This topic has 2 replies, 2 voices, and was last updated 4 years, 2 months ago ago by John Holden

  • Avatar: dirtcheaprc
    dirtcheaprc
    Participant
    February 9, 2020 at 22:03

    Hi. When clicking on a product image on the product single page, it opens the file int he web browser and does not load the lightbox viewer. I cannot figure out how to fix this. I have recently updated from an old version of XStore. So maybe there is an issue in the options table or settings for the theme that I am not able to see on the customize page. Please help. Thank you. -Chris

    Please, contact administrator
    for this information.
    #229517 Copied Theme version: 6.2.9 WooCommerce version: 3.9.1
    1 Answer
    Avatar: John Holden
    John Holden
    Support staff
    February 10, 2020 at 06:39

    Hi,

    You should deactivate all plugins and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,
    Hung PD

    #229540 Copied
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