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Lightbox issues!!!!!!!!!!!!!!!!!!!!!!!!!!!

This topic has 5 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Andrew Mitchell

trendy

Participant

January 30, 2024 at 08:01

Hi, I want to completely disable lightbox. I have unchecked the lightbox from product builder as well as from elementor. The lightbox still shows up when clicking on the product image.The clickable cursor appears in the middle of the image.
https://prnt.sc/CD_IaO-N0g93
https://prnt.sc/qjG_xsxhBtnR
https://prnt.sc/jqi6MPR3AnP4
https://prnt.sc/4UWRnWgb9clv

#381703 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

4 Answers

Tony Rodriguez

Support staff

January 30, 2024 at 09:07

Hello, @trendy,

Thank you for contacting us and for using XStore.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Should the problem continue to occur, we kindly request that you furnish us with the URL of the product page where the issue is being experienced. Additionally, please submit your site’s WordPress administrative login credentials in the designated private content area. This will enable us to conduct a thorough examination and offer the necessary assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#381712 Copied

trendy

Participant

January 30, 2024 at 09:28

I have unchecked the lightbox from the gallery as well as from the elementor. It’s not working. So please fix the issues. Thanks

Please contact administrator
for this information.

#381719 Copied

Tony Rodriguez

Support staff

January 30, 2024 at 10:06

Hello, @trendy,

We appreciate your patience and thank you for reaching out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. To observe the changes, we kindly ask that you clear your browser’s cache and revisit your site.

For your convenience, we have implemented the necessary CSS code within the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS. This addition should address the concern you highlighted.

Furthermore, we have prepared a video to guide you through the resolution process. You can view this video in the private content area for your reference.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#381730 Copied

Andrew Mitchell

Support staff

January 30, 2024 at 10:57

Dear trendy,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#381737 Copied
Tagged: best selling woocommerce lightbox problems, fix woocommerce best seller lightbox, optimize woocommerce themes lightbox, solving lightbox problems in woocommerce, troubleshoot woocommerce lightbox issues, woocommerce themes lightbox issues
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