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Lightbox and image zoom doesn’t works - by Baby

This topic has 12 replies, 3 voices, and was last updated 9 years ago ago by Brian Johnson

Baby

Participant

May 10, 2015 at 14:10

I can’t understand why lightbox and image zoom in the single product page doesn’t works.
Can you help me?

Please, contact administrator
for this information.

#62985 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

11 Answers

Eva Kemp

Support staff

May 11, 2015 at 08:29

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ and check single product page then.

Regards,
Eva Kemp.

#63023 Copied

Baby

Participant

May 11, 2015 at 10:15

Hello,
I update every single plugin from https://www.8theme.com/download-plugins/ but the lightbox and the image zoom still doesn’t works.

Is there something else to do?

Thank you very much!

#63060 Copied

Eva Kemp

Support staff

May 11, 2015 at 11:53

Hello,

Please update Master Slider plugin as well as it’s causing the issue.

Thank you.
Regards,
Eva Kemp.

#63101 Copied

Baby

Participant

May 11, 2015 at 12:10

I’m sorry, now I update Master Slider Pro too (version 2.14.2).

The issue stills.

I don’t know what to do…

Thank you!

Please, contact administrator
for this information.

#63112 Copied

Brian Johnson

Member

May 11, 2015 at 12:20

Hello

Please try to disable all 3-d party plugins and check single product page again . Maybe one of them is causing the issue.

With best regards
Brian Johnson

#63117 Copied

Baby

Participant

May 11, 2015 at 12:37

I have installed only one plugin out of the Royal Theme package, which is Contact Form 7. I try to disable CF7 but the issue stills.

What can I do?

Do I make mistakes uploading images into the product page?
Are there other general settings out of the Theme Options?

Thank you!

#63124 Copied

Brian Johnson

Member

May 11, 2015 at 12:42

Please provide us also with ftp credentials to your site.

With best regards
Brian Johnson

#63127 Copied

Baby

Participant

May 11, 2015 at 12:53

This is the ftp credentials.

Thank you very much!

Please, contact administrator
for this information.

#63134 Copied

Eva Kemp

Support staff

May 11, 2015 at 12:55

Hello,

I’ve deactivated Master Slider plugin. Please clear browser cache and check single product page now.

Regards,
Eva Kemp.

#63135 Copied

Baby

Participant

May 11, 2015 at 13:00

Wow, thank you very much!

#63140 Copied

Brian Johnson

Member

May 11, 2015 at 13:11

Hello

You are welcome!

With best regards
Brian Johnson

#63143 Copied
Tagged: image zoom, lightbox, templates, troubleshooting, woocommerce, wordpress
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