This topic has 8 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler
Hello I have two issues:
1) I started creating my new site in local host, testing some themes, including a version of yours that someone gave me (sorry about that). But then I made a mistake in the migration and I brought that version to my online site and I cannot enter my license. I want to use the good version of your theme now that I’m online, with the license. Can you please let me know how can I get rid of the old license? Is this something I can do on my own?
(attaching credentials in case it is not something I can do on my own)
2) I have an issue on iPhone and iPad: when tapping on a product, I need to do 2 taps to go to the product. I think it is something to do with the hover. I already tried unticking the “hover buttons on mobile” but it doesn’t help. Maybe it needs to have the swap effect disable on mobile… How do I disable it for mobile and tablet? so that I can do just 1 tap and it goes to the product.
(attaching credentials in case it is not something I can do on my own)
Thank youuuuuuuu
Hello,
Thanks for using our theme.
Please submit separate topics for different questions next time. Thanks in advance.
1) I do not see wp-admin access. The theme can be deactivated from Dashboard > XStore > Welcome https://prnt.sc/vmojvu , then activate it using your purchase code.
2) We can’t connect – https://prnt.sc/vmoxnb
Make sure that you are using the latest version of the theme. Check if you have this code in xstore/woocommerce/content-product.php http://prntscr.com/vmovix
Did you rewrite this file via child-theme/woocommerce/content-product.php – if so then please update your child file accordion to xstore main theme file.
Regards
Okay I’ll keep things separate thanks. Let’s solve the first one please.
I can’t replace the license as normal as it’s blocked. Please help. I’m attaching WordPress admin now.
Not sure why you cannot connect to FTP, maybe cause I missed the port? I’m attaching full details again, and the contents of a Cyberduck bookmark.
thanks
I made one of those bookmark files for FileZilla too. Attached. Thanks!!
Fixed. Clear cache and check now.
Regards
That’s brilliant, thank you! I have now deleted the ugly cracked folder and nothing broke!
Can you still help me with number 2? I tried again but it’s still needing two taps on iPhone and iPad.
I checked the code you showed me earlier and yes it’s there and yes the swap is now disabled on iPhone. However, the wishlist heart still appears.
Then on iPad, both things appear: the swap and the wishlist heart.
Even with the “Hover buttons on mobile” disabled.
I’m attaching videos of iphone and Ipad.
thanks
You’re welcome!
I’ve passed your question to our technicians team. They will be able to check it after the weekend. Please be patient and do not change access.
Regards
Hello,
There is no ready solution. We added this to our task list and it will be fixed in one of next theme updates.
Regards
The issue related to '‘License Update and Hover on Mobile Problems’' has been successfully resolved, and the topic is now closed for further responses