• 

  wladymirserrano

  Participant

  February 24, 2018 at 15:30

  I’m setting the page in the visual composer.
  In the first line I put two columns (1/2 + 1/2), in the first column I added a photo and in the second one a text field with a youtube embed.
  In the second line I divided into two columns in the format (1/4 + 3/4).
  In the first column I put an image and the second I put the instagram.
  But when accessing the site the layout is not respected.
  What can I do?

  Expectation: https://prnt.sc/ij4doe

  Reality: http://prntscr.com/ij4dtz

  #186210 Copied Theme version: 4.20 WooCommerce version: 3.3.3
  5 Answers
  

  Rose Tyler

  Support staff

  February 26, 2018 at 08:01

  Hello,

  Thank you for purchasing our theme and for reaching us.
  Please provide us with your website URL and temporary wp-admin access in Private Content area so we can take a closer look.

  Regards

  #186249 Copied
  

  wladymirserrano

  Participant

  February 26, 2018 at 12:21

  I send below the requested data.
  Tnks

  Please, contact administrator
  for this information.

  #186316 Copied
  

  Rose Tyler

  Support staff

  February 26, 2018 at 13:11

  Hello,

  Unfortunately, I can’t login. Please check credentials.

  Regards

  #186325 Copied
  

  wladymirserrano

  Participant

  February 26, 2018 at 13:47

  I tried to connect with this user and password and I had no problems

  Please, contact administrator
  for this information.

  #186341 Copied
  

  Rose Tyler

  Support staff

  February 26, 2018 at 13:50

  Ok. I do not see the problem http://prntscr.com/ijx3eg Please clear cache and then check.

  Regards

  #186343 Copied
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