Layout and Image Issues - by MeltedHouseDigital

This topic has 4 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: MeltedHouseDigital
    MeltedHouseDigital
    Participant
    July 26, 2019 at 16:14

    Hi Support,

    I am having some problems with the layout of a clients site. https://www.lagrandeboutique.online.

    The site is supposed to be wide width and display images but it is not.

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 26, 2019 at 18:52

    Hello,

    It’s because of some fatal error on your site http://prntscr.com/okhzrv
    Check the server error log to find out what error you have. Or provide us with Dashboard and FTP access to your site to check it.

    Regards

    Avatar: MeltedHouseDigital
    MeltedHouseDigital
    Participant
    July 26, 2019 at 19:06

    Hi Olga,

    I dont have FTP access but have installed WP file manager.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 29, 2019 at 08:31

    Hello,

    I’m sorry but I don’t see any required plugins installed on your site http://prntscr.com/olcpua and we can’t install any plugin because of the server settings http://prntscr.com/olcrbr
    Please, install all the required plugins first. Then if you still have any fatal error contact your hosting provider and ask about FTP access. We won’t be able to make any changes via File manager if the site is locked because of the fatal error, in this case we can edit the files only via FTP.

    Regards

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