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Layout Alignment After Update - by Our Little Bliss

This topic has 12 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

Our Little Bliss

Participant

September 22, 2014 at 05:52

Dear Support,

After updating the wordpress to 4.0, I noticed there is a alignment problem (see attached link).

Kindly take a look and advise how to resolve this problem.

Many Thanks.
Our Little Bliss

https://www.dropbox.com/s/dkvnwtn365fe6z7/8theme%20Layout%20Problem.png?dl=0

#16367 Copied

11 Answers

Eva Kemp

Support staff

September 22, 2014 at 12:42

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.
Thank you.

Regards,
Eva Kemp.

#16418 Copied

Our Little Bliss

Participant

September 23, 2014 at 05:30

Dear Eva,

Please find the required information under Private Content.

Thanks.
Our Little Bliss

Please, contact administrator
for this information.

#16514 Copied

Robert Hall

Support staff

September 23, 2014 at 07:52

Hello,

Sorry, but login credentials are not correct.
Please provide us with wp-admin access as well.

Regards,
Robert Hall.

#16532 Copied

Our Little Bliss

Participant

September 23, 2014 at 17:39

Dear Robert,

Please try again with the following setting for FTP (picture of working setting attached) using FileZilla. These setting worked previously when I requested for support.

For the wp-admin, I am also providing the same login information. You might want to take note that the website tend to prompt a special username and password. Please follow as shown in the Private Content.

Many Thanks.
Our Little Bliss

Please, contact administrator
for this information.

#16662 Copied

Eva Kemp

Support staff

September 24, 2014 at 11:25

Hello,

Could you please provide us with the exact link where you see the issue?
I’ve just checked the site and haven’t found it.

Thank you.
Regards,
Eva Kemp.

#16784 Copied

Our Little Bliss

Participant

September 24, 2014 at 17:07

Dear Eva,

Please find the link as requested.

http://ourlittlebliss.com/product-category/dresses/

Thanks.
Our Little Bliss

#16844 Copied

Eva Kemp

Support staff

September 24, 2014 at 20:03

Hello,

As I see you’re using old theme version. We’ve produced 3.5 version.
Please update it.

Thank you.
Regards,
Eva Kemp.

#16875 Copied

Our Little Bliss

Participant

September 25, 2014 at 16:10

Dear Eva,

I did not received any prompt for an update of the theme from my dashboard. Am I suppose to update manually?

Thank you.

Our Little Bliss

#17008 Copied

Eva Kemp

Support staff

September 25, 2014 at 16:20

Hello,

Yes, you need update the theme manually. Please refer to our documentation: https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.

#17011 Copied

Our Little Bliss

Participant

September 26, 2014 at 07:34

Dear Eva,

The update fixed the problem.
Thanks a lot.

Best Regards,
Our Little Bliss

#17090 Copied

Robert Hall

Support staff

September 26, 2014 at 07:39

Hello,

You’re welcome!

Regards,
Robert Hall.

#17091 Copied
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