Return to previous page

Latest Theme is Crashing Site - by mariemassephoto

This topic has 5 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

mariemassephoto

Participant

January 27, 2016 at 18:13

Hi there,

I have a developer that has downloaded the latest theme version from Envato & installed it – trying to get everything updated & current (including Woocommerce files). It keeps crashing the site. Currently, my purchasers are having difficulty checking out on the site with the current version of the theme & woocommerce.

What can we do?

Please, contact administrator
for this information.

#110348 Copied Theme version: not sure WooCommerce version: not sure

4 Answers

Eva Kemp

Support staff

January 27, 2016 at 20:41

Hello,

As I see you’re using old theme version.
May we update it? Please make sure you have a back up of the files and database.

Regards,
Eva Kemp.

#110381 Copied

mariemassephoto

Participant

January 28, 2016 at 00:05

Hi there,

My site is backed up now. Please go ahead with the update. I believe when you update however, that woocommerce will be out of date and I’m in fear that the update is going to crash the site… that is what has been happening, as I mentioned previously.

This bug has popped up in the middle of a product launch, which I previously avoided the Legenda update as at the time it was NOT compatible with Woocommerce. Please advice if it is in fact compatible with Woocommerce otherwise I will need to purchase a new theme.

#110405 Copied

mariemassephoto

Participant

January 28, 2016 at 15:29

Hi there,

I’m in the middle of a product launch, the cart is supposed to close today, I was wondering if there is an update on when I can expect this to be worked on (see previous message) or if I need to move onto another theme.

Thank you

#110557 Copied

Eva Kemp

Support staff

January 28, 2016 at 16:50

Hello,

I’ve updated the theme and Visual Composer, Revolution Slider plugins.
Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#110591 Copied
Viewing 5 results - 1 through 5 (of 5 total)