First of all install all the necessary WPML plugins:
WPML Multilingual CMS
WPML String Translation
WPML Translation Management
WPML Media
WooCommerce Multilingual
Enable default theme and check if you have this issue with shop page with default WP theme too or with our theme only. In case you have the same problem with WPML languages selector with default theme contact with WPML support. Reply back in case problem persists with our theme only.
Regards
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