• 

  Gian Luca

  Participant

  February 5, 2022 at 21:55

  Salve, ho installato il tema figlio Electron01 quando clicco sul personalizza la pagina resta bianca. Ho provato con altri temi xstore e il problema rimane. Ho disinstallato tutti i plugin ad eccetto quelli che richiede il tema xstore ma il problema rimane. Se attivo il tema wordpress twenty twenty one funziona.
  Ho notato che la versione WordPress che è installata è 5.9 invece il tema richiede 5.8.2 potrebbe essere questo il problema oppure poteva essere questo il problema se WordPress era inferiore. Grazie mille in anticipo Saluti

  #316315 Copied Theme version: 5.8.2 WooCommerce version: 6.1.1
  7 Answers
  

  Olga Barlow

  Participant

  February 7, 2022 at 15:20

  Hello,

  Take our apologies for the delay in answering because of the weekend.
  Could you, please, provide us with WP Dashboard access to your site? We’ll take a closer look at your issue. Also, would you be so kind to write in English because we don’t speak Italian?

  Regards

  #316393 Copied
  

  Gian Luca

  Participant

  February 8, 2022 at 11:50

  Hello,
  private login and pass

  Kind regards

  Please contact administrator
  for this information.

  #316506 Copied
  

  Gian Luca

  Participant

  February 8, 2022 at 13:17

  Hello,
  I tried again to uninstall the theme and install again.
  I ran update.
  Installed all required plugins.
  It works at the moment.
  If I click on customize it works perfectly.
  I imported theme demo.
  I wanted to know if I change the child theme that is already set up, then to go to online production do I have to change the theme or can the child theme remain?
  Thanks in advance
  Kind regards

  #316516 Copied
  

  Gian Luca

  Participant

  February 8, 2022 at 17:51

  Hello,
  unfortunately it doesn’t work again.
  I have edited some pages with elementor.
  And now when I click on CUSTOMIZE it doesn’t work, it remains a blank page.
  Thank you
  Kind regards

  Please contact administrator
  for this information.

  #316568 Copied
  

  Olga Barlow

  Participant

  February 8, 2022 at 19:45

  Hello,

  Don’t save theme options like Draft, use only Publish option https://prnt.sc/26radiv
  Check theme options now, please.

  Regards

  #316585 Copied
  

  Gian Luca

  Participant

  February 8, 2022 at 19:55

  Hello,
  now works.
  So it was the fact that I was saving as a draft.
  Thank you.
  Last question
  Is it possible to modify existing static blocks without creating them?
  By modifying the existing ones I would make it faster to finish

  Thanks so much

  Kind regards

  #316591 Copied
  

  Olga Barlow

  Participant

  February 8, 2022 at 20:02

  Hello,

  You are welcome.
  Yes, you can edit existing static blocks using the page editor.

  Regards

  #316596 Copied

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