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Js error with Woocommerce and B2B Bulk Order form.

This topic has 17 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Luca Rossi

APDcreations

Participant

January 5, 2025 at 17:52

Hi there,

On a Stagging demo site I have a B2B Bulk Order form, but when I want to add products to the cart, after a while the products are entered, but the buttons keep spinning.

When I do the same with the Twenty Twenty-Five theme, it works fine..

The message I get includes:

Uncaught TypeError: Cannot read properties of undefined (reading ‘parents’)
at HTMLBodyElement. (woocommerce.min.js?ver=1.0:1:9728)
at HTMLBodyElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
at v.handle (jquery.min.js?ver=3.7.1:2:38006)
at Object.trigger (jquery.min.js?ver=3.7.1:2:70124)
at HTMLBodyElement. (jquery.min.js?ver=3.7.1:2:70726)
at Function.each (jquery.min.js?ver=3.7.1:2:3129)
at e..each (jquery.min.js?ver=3.7.1:2:1594)
at e..trigger (jquery.min.js?ver=3.7.1:2:70701)
at Object.success (public.min.js?ver=v5.2.40:1:56917)
at c (jquery.min.js?ver=3.7.1:2:25304)

Files is visible for topic creator and
support staff only.

#429560 Copied Theme version: 9.4.6

16 Answers

Luca Rossi

Support staff

January 6, 2025 at 08:49

Hi @APOODesign,

Could you please provide your site’s valid/working WP Admin URL and credentials in the private content area of this topic, so that we can take a closer look?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

#429595 Copied

APDcreations

Participant

January 6, 2025 at 14:09

Sent you the account credentials for the website.

Please contact administrator
for this information.

#429636 Copied

Luca Rossi

Support staff

January 7, 2025 at 09:18

Dear @APOODesign,

We hope this message finds you well.

We kindly request your assistance in purging the cache of your staging site. We have made some updates to the following file:

/wp-content/themes/xstore/js/modules/woocommerce.min.js

However, the changes are not yet reflected on the frontend.

Thank you in advance for your help!

Best regards,
The 8Theme Team

#429727 Copied

APDcreations

Participant

January 7, 2025 at 13:19

hi, cleaned the cache, but the problem remains.

Files is visible for topic creator and
support staff only.

#429764 Copied

Luca Rossi

Support staff

January 8, 2025 at 11:05

Dear @APOODesign,

We hope this message finds you well.

Could you kindly clear all caches and verify the updates once again?

The file that has been modified is as follows:
/wp-content/themes/xstore/js/modules/woocommerce.min.js

Thank you for your assistance.

Best regards,
The 8Theme Team

#429852 Copied

APDcreations

Participant

January 8, 2025 at 15:58

Dear Luco Rossi, thank you very much, works perfectly now.

Is the file not overwritten with the updates, or do you adjust this globally with all new updates?

Can I assume that when I have a new project with the same B2B plugin, I can copy this file and place it in the new project?

#429903 Copied

Luca Rossi

Support staff

January 8, 2025 at 16:13

Dear @APOODesign,

Unfortunately, this is just a hotfix for your website. You would need to backup this file for each update: /wp-content/themes/xstore/js/modules/woocommerce.min.js.

We kindly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/ . If your request garners sufficient support from other customers, our development team will carefully evaluate its potential inclusion in a future update.

Thank you for your valuable input and for helping us improve.

Best regards,
8Theme’s Team

#429909 Copied

APDcreations

Participant

January 24, 2025 at 00:34

Dear Luco Rossi,
After updating the latest version to 9.4.7, the problem occurs again.
To test it, I re-uploaded your updated file, but the problem persists.

Best Regards

#432054 Copied

Luca Rossi

Support staff

January 24, 2025 at 06:04

Dear @APDcreations,

We hope this message finds you well.

Could you kindly provide us with the updated version of the following file?
/wp-content/themes/xstore/js/modules/woocommerce.min.js

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#432063 Copied

APDcreations

Participant

January 24, 2025 at 10:16

Of course, here it is.

Best Regards.

#432101 Copied

APDcreations

Participant

January 24, 2025 at 10:27

I am trying to upload the file but it seems to fail. i also tried a zip version but that doesn’t seem to work either.
In what way can I send it anyway?

Best Regards

#432103 Copied

Luca Rossi

Support staff

January 24, 2025 at 10:48

Hi @APDcreations,

Please try uploading it to Google Drive: https://drive.google.com/drive/.

Best regards,
The 8Theme Team

#432107 Copied

APDcreations

Participant

January 24, 2025 at 11:06

Hi, placed it on Google Drive, here is the link.

https://drive.google.com/file/d/1CAWXdqmhcct3qMYDpAxLKOMv3gV6ZqMW/view?usp=sharing

#432111 Copied

Luca Rossi

Support staff

January 25, 2025 at 08:41

Dear @APDcreations,

Could you kindly resend the admin account details to us? Unfortunately, the current credentials provided in the private content are no longer functioning.

We appreciate your assistance and look forward to your prompt response.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#432192 Copied

APDcreations

Participant

February 4, 2025 at 12:51

Sorry for responding so late, but the problem has been fixed.
I don’t know exactly which plugin caused the error or if the Patch update fixed it, but it works again.

Thanks for the service!

#433308 Copied

Luca Rossi

Support staff

February 4, 2025 at 13:00

Glad to hear everything is working fine now.

Best regards,
The 8Theme Team

#433309 Copied
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The issue related to '‘Js error with Woocommerce and B2B Bulk Order form.’' has been successfully resolved, and the topic is now closed for further responses

Js error with Woocommerce and B2B Bulk Order form.

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