• 

  patriziadecay

  Participant

  November 5, 2014 at 09:34

  HI there,
  I have a big problem with product images on my website. I’m using the same jpeg images I used for my previous website,
  but when I upload them they look very bad and full of artifacts in the white background. What can I do to solve this problem?

  Thanks
  Patrizia

  #23248 Copied
  4 Answers
  

  Eva Kemp

  Participant

  November 5, 2014 at 10:19

  Hello,

  Please provide us with a page link where the problem appears and your wp-admin panel/FTP credentials in Private Content.

  Thank you.
  Regards,
  Eva Kemp.

  #23260 Copied
  

  patriziadecay

  Participant

  November 5, 2014 at 10:39

  Hi Eva,
  open the first link, you can see better the artifacts if you recline a little the screen.

  From the original photoshop file I tried to change resolution, dimension ecc. but nothing change. Only in png format it works right, but they’re too heavy, I need to use the web jpeg format. I tried to upload an image I saved from another website, blackmilk.com. On their website it is ok, uploading on my website it becomes bad.
  I don’t know what else to do, I also tried a recovery thumbnail plugin that someone suggested in other topics, but for me it is not useful.

  Please, contact administrator
  for this information.

  #23263 Copied
  

  patriziadecay

  Participant

  November 5, 2014 at 10:45

  http://www.decaycouture.com/?product=ring-with-red-stones

  this is a demo product, and it has the same problem

  #23264 Copied
  

  Eva Kemp

  Participant

  November 5, 2014 at 15:49

  Hello,

  You need create a new image with the dimensions 1500x1500px. Don’t change resolution of your old image but add a new one.

  Thank you.
  Regards,
  Eva Kemp.

  #23319 Copied
• Viewing 5 results - 1 through 5 (of 5 total)