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I added new payment method, unfortunately they do not show up in checkout page

This topic has 9 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

Quyen

Participant

November 25, 2024 at 06:07

I added a new payment method. Unfortunately, they do not show up on the checkout page.
Btw, the image of product also not showing in my card checkout
Help me check please

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#424991 Copied Theme version: 9.4.5

8 Answers

Quyen

Participant

November 25, 2024 at 06:17

Please help me login to check issue
Beside, my card page lost image of item. Help me check

Please contact administrator
for this information.

#424995 Copied

Quyen

Participant

November 25, 2024 at 09:11

Is there anyone who can support me?

#425027 Copied

Rose Tyler

Support staff

November 25, 2024 at 10:05

Hello, Quyen,

Thank you for contacting us and for using XStore.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Your problem has been fixed via woocommerce plugin settings by selecting Shop page – https://prnt.sc/Oo3ehHjA9FEm

Warm Regards,
The 8Theme Team

#425044 Copied

Quyen

Participant

November 25, 2024 at 10:12

Sr, My issue is that the method of payment is not showing on the checkout page
and the image of the product also does not show

Please contact administrator
for this information.

#425047 Copied

Rose Tyler

Support staff

November 25, 2024 at 11:06

Hello, Quyen,

We have conducted a test to see how the issue behaves when the default WooCommerce theme, Storefront, is activated on the site instead of our theme. The result remains the same, as shown here: https://prnt.sc/SAfWwmXft6Z- This indicates that the issue is not related to our theme and is not caused by it. Therefore, we kindly recommend reaching out to the developer of the third-party plugin (CardsShield Gateway PayPal) you are using or contacting WooCommerce support for further assistance.

Thank you for your understanding.

Best regards,
8Theme’s Team

#425065 Copied

Quyen

Participant

November 25, 2024 at 12:43

Thanks for the reply; I fixed the payment method, but the panel item shows the product, not the image item. Could you help me check it.

The issue is described in image attached

Files is visible for topic creator and
support staff only.

#425093 Copied

Rose Tyler

Support staff

November 25, 2024 at 13:10

Hello, Quyen,

We’ve replaced the default shortcode https://prnt.sc/SzDIpvAFjZNG with our element on your checkout page https://prnt.sc/XFcRUvL3CkRy

Best regards,
8Theme’s Team

#425101 Copied

Andrew Mitchell

Support staff

November 25, 2024 at 13:21

Dear Quyen,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#425107 Copied
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I added new payment method, unfortunately they do not show up in checkout page

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